Anthony Williams in

Anthony Williams

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Contact Center Manager at Dŵr Cymru Welsh Water
📍 Greater Cardiff Area, United Kingdom

Anthony is an experienced Contact Center Manager at Dŵr Cymru Welsh Water, with a background in customer service and claims management. He focuses on delivering against KPIs and SLAs. Colleagues describe him as a reliable and trustworthy leader who builds strong relationships.

His public interactions suggest a supportive and positive management style, focused on encouraging his team members through operational pressures. He is skilled at maintaining a positive outlook and fostering a collaborative environment, as noted in recommendations from former colleagues.

Unique fact: Anthony was the runner-up for the Welsh Contact Service Manager award in 2016.

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Experience
17 Years
Current Role
Contact Center Manager
Job Level
Middle
Location
Greater Cardiff Area, United Kingdom
Personality Overview

How Anthony shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Anthony cares about

Customer Experience
His career is centered around customer service leadership, focusing on quality management, SLAs, and KPIs, earning him industry recognition.
Team Leadership
A colleague of over six years praised his ability to build strong relationships. He publicly encourages his team, highlighting a supportive leadership style.
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Career

Work history

2-2019
Contact Center Manager
Dŵr Cymru Welsh Water
2-2019
Contact Centre Manager
Dŵr Cymru Welsh Water
2-2014 - 2-2019
Customer Service Manager
Target Group
11-2008 - 10-2014
Claims Manager
Cunningham Lindsey
3-2008 - 10-2008
Healthcare Operations Manager
Sword
In the press

Media appearances

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Education

Anthony has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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