Emma Harris

Wildcard
DISC Type : cis

Head of Operational Services at Dŵr Cymru Welsh Water

Cardiff, Wales, United Kingdom

Overview

Emma Harris is the Head of Operational Services at Dŵr Cymru Welsh Water, where she leads critical support teams including the Control Room, Operational Technology, and Emergency Planning. She focuses on driving operational excellence and resilience by leveraging SMART technologies and innovation. Emma holds a PhD from Cardiff University.

Emma was recently appointed Chair of the Water Control Room Forum.

Personality Overview

Requires Proof

Friendly But Slow

ROI Driven

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Water Control Rooms
Recently stepped into the role of Chair for the Water Control Room Forum, aiming to strengthen collaboration and innovation among UK water utilities.
Smart Water Networks
Passionate about leveraging SMART technologies and attended the SWAN (Smart Water Networks Forum) conference to explore the future of the industry.
Digital Twins
Actively engages with new technologies, having facilitated a session on how Digital Twins can enhance operational decision-making at an industry conference.

Media Appearances

Emma has no verified media appearances

Work History

3-2025
Head of Operational Services at Dŵr Cymru Welsh Water
2-2019 - 3-2025
Head of Smart Hub at Dŵr Cymru Welsh Water
9-2018 - 3-2025
Data & Risk Manager at Dŵr Cymru Welsh Water
9-2013 - 3-2025
Pollution Strategy Manager at Dŵr Cymru Welsh Water
3-2013 - 9-2013
Director - Rivers & Coastal at Arcadis

Education

1999 - 2003
PhD from Cardiff University / Prifysgol Caerdydd
Education details unavailable from Y Pant Comprehensive

More Information

Social Presence :

Prographics :

Exp : 23 Location : Cardiff, Wales, United Kingdom Job Level : Mid-senior Designation : Head of Operational Services at Dŵr Cymru Welsh Water
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Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Focus on immediate action-items rather than the larger goals
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Emma

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Emma take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Emma

Personality Compatibility


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