Emma Harris in

Emma Harris

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Head of Operational Services at Dŵr Cymru Welsh Water
📍 Cardiff, Wales, United Kingdom

Emma Harris is the Head of Operational Services at Dŵr Cymru Welsh Water, where she leads critical support teams including the Control Room, Operational Technology, and Emergency Planning. She focuses on driving operational excellence and resilience by leveraging SMART technologies and innovation. Emma holds a PhD from Cardiff University.

Emma was recently appointed Chair of the Water Control Room Forum.

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Experience
23 Years
Current Role
Head of Operational Services
Job Level
Mid-senior
Location
Cardiff, Wales, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Emma cares about

Water Control Rooms
Recently stepped into the role of Chair for the Water Control Room Forum, aiming to strengthen collaboration and innovation among UK water utilities.
Smart Water Networks
Passionate about leveraging SMART technologies and attended the SWAN (Smart Water Networks Forum) conference to explore the future of the industry.
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Career

Work history

3-2025
Head of Operational Services
Dŵr Cymru Welsh Water
2-2019 - 3-2025
Head of Smart Hub
Dŵr Cymru Welsh Water
9-2018 - 3-2025
Data & Risk Manager
Dŵr Cymru Welsh Water
9-2013 - 3-2025
Pollution Strategy Manager
Dŵr Cymru Welsh Water
3-2013 - 9-2013
Director - Rivers & Coastal
Arcadis
In the press

Media appearances

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Education
1999 - 2003
PhD
Cardiff University / Prifysgol Caerdydd
Education details unavailable
Y Pant Comprehensive
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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