Antonia B. in

Antonia B.

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Chief Customer Officer at Southern Water
📍 London, England, United Kingdom

Antonia is the Chief Customer Officer at Southern Water, a commercial business leader with over 20 years of experience across technology and service sectors at companies like BT. People who have worked with her describe her as passionate, energetic, and an excellent coach. She holds a CIM Leadership Diploma.

Outside of her extensive career, Antonia values her family life, having previously planned a career break to travel and focus on being a mother. This highlights her ability to balance a demanding professional life with personal commitments and well-being.

Unique fact: A highlight of her career was leading the design, build, and successful go-to-market strategy for Skys Now TV service.

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Experience
22 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
London, England, United Kingdom
Personality Overview

How Antonia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Antonia cares about

Customer Advocacy
As Chief Customer Officer, she champions customer needs, establishing independent scrutiny panels and leading public engagement events to improve service and transparency.
Digital Transformation
Leads initiatives to modernize customer-facing technology, such as the rollout of an advanced water meter upgrade program to empower customers with better consumption data.
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Career

Work history

9-2024
Chief Customer Officer
Southern Water
7-2023 - 8-2024
Health and well-being
Career Break
4-2019 - 7-2023
Brand, Marketing and Commercial Operations Director, Global
BT
12-2017 - 4-2019
Marketing & Digital Director, Enterprise
BT
2-2013 - 12-2017
General Manager, TV & Sport Product
BT
In the press

Media appearances

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Education
1995 - 1997
BSc Maths & Computer Science (incomplete)
University of Bristol
1993 - 1995
Education details unavailable
Putney High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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