Aparna Mondal

Enthusiast
DISC Type : i

Tower Lead at Tata Consultancy Services

Mumbai, Maharashtra, India

Overview

Aparna Mondal is an Operation and Delivery Lead at Tata Consultancy Services, showcasing a history of progression through roles like Tower Lead and Business Analyst. She has a proven record of enhancing efficiency, having reduced critical incidents by 18% and improved reporting turnaround by 15%. Aparna attended Mithibai College, Mumbai.

Based on her shared content, Aparna appears to value personal well-being and contributing to a positive environment. She shows an interest in topics like self-care and making a broader positive impact.

She has delivered quantifiable improvements in both technical operations (18% incident reduction) and business process automation (15% faster reporting).

Personality Overview

Story Driven

Non-Confrontational

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

IT Operations
Directed 24x7 Command Centre and Data Centre operations, ensuring continuous service availability and SLA adherence in a previous role as Tower Lead.
Process Optimization
As a Business Analyst, she conceptualized and deployed a web-based workflow portal to replace manual processes, improving reporting turnaround by 15%.
Performance Monitoring
Utilized AppDynamics and SolarWinds for proactive monitoring, leading to a significant 18% reduction in P1/P2 incidents.

Media Appearances

Aparna has no verified media appearances

Work History

12-2023
Tower Lead at Tata Consultancy Services
10-2017
Team Lead at Tata Consultancy Services
11-2015 - 6-2023
Assistant at Tata Consultancy Services
1-2013 - 1-2014
Business Analyst at Tata Consultancy Services
1-2012 - 1-2013
Operations Support at Tata Consultancy Services

Education

2002 - 2002
Education details unavailable from Mithibai College, Mumbai
1994 - 1994
Education details unavailable from Modern English

More Information

Social Presence :

Prographics :

Exp : 20 Location : Mumbai, Maharashtra, India Job Level : N/A Designation : Tower Lead at Tata Consultancy Services
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Insights For Selling To Aparna

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aparna is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Aparna

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Aparna move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Aparna take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Aparna

Personality Compatibility


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