Arzu T.

Questioner
DISC Type : c

Support Team Manager at Mundi

Istanbul, Istanbul, Türkiye

Overview

Arzu is an experienced Customer Service Executive and the current Support Team Manager at Mundi, with a history of working in the internet industry. A graduate of Anadolu Üniversitesi, she is skilled in team building, project management, and enhancing customer support operations through effective leadership and performance tracking.

She holds unique certifications in Financial Literacy and Combating Money Laundering and Terrorism Financing.

Personality Overview

Value Seeker

Cautious & Analytical

Price-Sensitive

It is quite likely of them to ask for pricing or other concessions.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Experience
Her entire career, from team leader to manager, has focused on managing customer service channels and ensuring high-quality responses to customer needs.
Team Leadership
Manages support teams, tracks performance, and is responsible for workflow management, as seen in her roles at Mundi, Pakolino, and DSM Grup.
Talent Recruitment
Actively shares hiring posts for Mundi, indicating a current focus on team growth and bringing in new talent.

Media Appearances

Arzu has no verified media appearances

Work History

2-2023
Support Team Manager at Mundi
1-2020 - 8-2020
Ürün Geliştirme Uzmanı at SevgiliBebek
5-2015 - 2-2023
Head Of Operations at Pakolino
1-2012 - 5-2015
Modagram.com Müşteri Hizmetleri Yöneticisi: at DSM Grup Danişmanlik İletişim ve Satiş tic. A.Ş
11-2010 - 6-2011
Müşteri Hizmetleri Takım Lideri at Tatil Sepeti.Com

Education

2019 - 2021
Sosyal Medya Yöneticiliği from Anadolu University
2012 - 2015
İşletme from Anadolu University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Istanbul, Istanbul, Türkiye Job Level : Middle Designation : Support Team Manager at Mundi
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Insights For Selling To Arzu

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Arzu is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Arzu

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Arzu move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Arzu take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Arzu

Personality Compatibility


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