Ashley Marshman in

Ashley Marshman

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Head of Customer Care at So Energy
📍 United Kingdom

Ashley Marshman is a senior leader in customer operations, currently as Head of Customer Care at So Energy after a 19-year tenure at Southern Water. He specializes in performance turnaround and digital transformation, leveraging his Mini Executive MBA. Colleagues describe his management style as pragmatic, supportive, and trusting, effectively building team confidence.

As a highly effective communicator, Ashley is passionate about working with people and fostering an inclusive workplace culture. He has actively engaged in initiatives that spark vital conversations around allyship and inclusion, inspiring large teams and setting new standards for a supportive work environment.

He is a public speaker on leveraging Generative AI, discussing how it can be used to improve customer operations and to protect the environment.

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Experience
5 Years
Current Role
Head of Customer Care
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Ashley shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ashley cares about

AI in Customer Ops
Spoke at a 2025 conference about implementing Gen AI to improve process efficiencies and empower advisors, enhancing the overall customer experience.
CX Transformation
His career is defined by leading performance turnarounds and transformations in customer service, with a focus on digital strategy and culture change.
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Career

Work history

10-2025
Head of Customer Care
So Energy
11-2022 - 9-2025
Head of Customer Service
Southern Water
8-2024 - 9-2024
Chief Customer Officer
Southern Water
4-2019 - 11-2022
Head of Business Customer Services
Southern Water
11-2017 - 1-2018
Panel Member
Market Operator Services Limited (MOSL)
In the press

Media appearances

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Education
Mini Executive MBA
University of Chester
2003 - 2005
A Level
Worthing College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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