Louise Walsh

Pioneer
DISC Type : DSI

Chief Customer Contact Officer at Utilita Energy

Greater Southampton Area, United Kingdom

Overview

Louise Walsh is the Chief Customer Contact Officer at Utilita Energy, with a history at the company starting in 2011. She has extensive experience in the utilities industry, specializing in strategy, operations management, and customer contact. People who have worked with her describe her as professional, knowledgeable, and inspiring.

She is a frequent speaker at industry events and conferences, discussing topics like customer engagement, AIs role in the industry, and building proactive customer care. Louise is passionate about leveraging technology and analytics to better understand customer needs and create personalized experiences while championing the importance of human interaction.

Having worked her way up from a customer service advisor to the C-suite, she has a comprehensive, ground-up understanding of the energy business and its customers.

Personality Overview

Driven But Considerate

Friendly But Fast

Dynamic But Sincere

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Future of CX
A frequent speaker on transforming customer experience, emphasizing the use of AI and analytics to create personalized, proactive, and efficient customer support.
Utilities Sector
Has over a decade of experience at Utilita Energy, showing deep sector expertise and often speaks on panels about resetting the consumer relationship in energy.
AI in Customer Service
Advocates for using AI and machine learning to offer personalized experiences and swift solutions, while also stressing the importance of balancing technology with human interaction.

Media Appearances

Louise has no verified media appearances

Work History

2-2022
Chief Customer Contact Officer at Utilita Energy
4-2020 - 2-2022
Director of Sales Operations at Utilita Energy
10-2017 - 4-2020
Head of Sales and Sales Operations at Utilita Energy

Education

2019 - 2022
Master of Business Administration - MBA from Solent University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Greater Southampton Area, United Kingdom Job Level : Leadership Designation : Chief Customer Contact Officer at Utilita Energy
URL has been copied!

Insights For Selling To Louise

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Louise is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Louise

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Louise move?

  • They are generally fast movers and can take quick decisions
  • Can Louise take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Louise

Personality Compatibility


Other Utilita Energy Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.