Louise Walsh
Login to view DISC.Louise Walsh is the Chief Customer Contact Officer at Utilita Energy, with a history at the company starting in 2011. She has extensive experience in the utilities industry, specializing in strategy, operations management, and customer contact. People who have worked with her describe her as professional, knowledgeable, and inspiring.
She is a frequent speaker at industry events and conferences, discussing topics like customer engagement, AIs role in the industry, and building proactive customer care. Louise is passionate about leveraging technology and analytics to better understand customer needs and create personalized experiences while championing the importance of human interaction.
Having worked her way up from a customer service advisor to the C-suite, she has a comprehensive, ground-up understanding of the energy business and its customers.
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