Augie Ray

Pioneer
DISC Type : DSI

Vice President, Analyst of Customer Experience offering guidance on CX & Voice of the Customer at Gartner

Milwaukee, Wisconsin, United States

Overview

Augie has no verified overview

Personality Overview

Dynamic But Sincere

Friendly But Fast

Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Augie has no verified topics they care about

Media Appearances

Augie has no verified media appearances

Work History

2-2019
Vice President, Analyst of Customer Experience offering guidance on CX & Voice of the Customer at Gartner
12-2015 - 2-2019
Sr Director Analyst: Senior research analyst & executive advisor on Customer Experience at Gartner
10-2010 - 2-2019
Professional Speaker on Customer Experience, Change Management and Social Business at Self-Employed
11-2013 - 12-2015
Director - Customer Experience Action at American Express
9-2012 - 10-2013
Director of Social Media Strategy at Prudential Financial

Education

Education details unavailable from Greendale High School
BBA from Lubar College of Business

More Information

Social Presence :

Prographics :

Exp : 28 Location : Milwaukee, Wisconsin, United States Job Level : Senior Designation : Vice President, Analyst of Customer Experience offering guidance on CX & Voice of the Customer at Gartner
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Insights For Selling To Augie

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Augie is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Augie

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Augie move?

  • They are generally fast movers and can take quick decisions
  • Can Augie take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Augie

Personality Compatibility


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