Austin Mancebo

Enthusiast
DISC Type : i

Customer Happiness Manager at Reedsy

Marina del Rey, California, United States

Overview

Austin Mancebo is a people-centric Customer Happiness Manager at Reedsy, leveraging his background in communication and customer service. With experience supervising teams and a history in training, he excels at building professional relationships. He holds a Bachelors degree from California State University, Chico.

Outside of his professional role, Austin is a dog owner and likely enjoys spending his free time with his canine companion. He is known for his compassionate and team-oriented nature, which translates into both his work and personal interactions.

His career transitioned from supervising aircraft handling and fuel logistics in the aviation industry to fostering customer success in the tech world.

Personality Overview

Amiable & Agreeable

Non-Confrontational

Consensus Focused

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Customer Happiness
As a Customer Happiness Manager, he is the primary point of contact for customers, focusing on improving their experience and analyzing happiness metrics.
Team Training
His background includes supervising and training a line service team in the aviation industry, indicating a strong skill set in workforce development.
User Onboarding
A key part of his role at Reedsy involves assisting new customers and freelancers, guiding them through the platform's features and capabilities.

Media Appearances

Austin has no verified media appearances

Work History

2-2022
Customer Happiness Manager at Reedsy
9-2017 - 12-2021
Line Service Technician Supervisor at KaiserAir, Inc.

Education

8-2012 - 5-2017
Bachelor's degree from California State University, Chico

More Information

Social Presence :

Prographics :

Exp : 8 Location : Marina del Rey, California, United States Job Level : Middle Designation : Customer Happiness Manager at Reedsy
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Insights For Selling To Austin

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Austin is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Austin

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Austin move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Austin take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Austin

Personality Compatibility


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