Austin Mancebo in

Austin Mancebo

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Customer Happiness Manager at Reedsy
📍 Marina del Rey, California, United States

Austin Mancebo is a people-centric Customer Happiness Manager at Reedsy, leveraging his background in communication and customer service. With experience supervising teams and a history in training, he excels at building professional relationships. He holds a Bachelors degree from California State University, Chico.

Outside of his professional role, Austin is a dog owner and likely enjoys spending his free time with his canine companion. He is known for his compassionate and team-oriented nature, which translates into both his work and personal interactions.

His career transitioned from supervising aircraft handling and fuel logistics in the aviation industry to fostering customer success in the tech world.

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Experience
8 Years
Current Role
Customer Happiness Manager
Job Level
Middle
Location
Marina del Rey, California, United States
Personality Overview

How Austin shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Austin cares about

Customer Happiness
As a Customer Happiness Manager, he is the primary point of contact for customers, focusing on improving their experience and analyzing happiness metrics.
Team Training
His background includes supervising and training a line service team in the aviation industry, indicating a strong skill set in workforce development.
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Career

Work history

2-2022
Customer Happiness Manager
Reedsy
9-2017 - 12-2021
Line Service Technician Supervisor
KaiserAir, Inc.
In the press

Media appearances

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Education
8-2012 - 5-2017
Bachelor's degree
California State University, Chico
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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