Austin McArdle

Enthusiast
DISC Type : i

Revenue Assurance Manager at Thames Water

Reading, England, United Kingdom

Overview

Austin is a results-driven professional with over 30 years of experience, primarily in financial services before moving to Thames Water. Now a Revenue Assurance Manager, he has expertise in customer service and change management. He holds a postgraduate degree from Edinburgh Napier University and a BA from Ulster University.

Guided by the motto "Every days a school day, " Austin shows a strong commitment to continuous learning. This mindset has defined his versatile career, adapting from financial services to the complexities of the water utility sector. He is a qualified coach, mentor, and assessor with the Institute of Customer Service.

Early in his career, Austin worked in Germany on a project to create a mail-order service for Northern Irish goods like Belleek Pottery and Tyrone Crystal.

Personality Overview

Non-Confrontational

Story Driven

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They are more about building relationships than just cutting deals.

Topics They Care About

Revenue Assurance
His current role involves forecasting revenue, managing financial risks, and overseeing settlement and collateral agreements within the water market.
People Development
As a qualified coach and mentor, he has a long history of leading teams, supporting personal development, and creating succession plans.
Customer Service
Holds professional qualifications from the Institute of Customer Service and has built his career on strong stakeholder relationship management.

Media Appearances

Austin has no verified media appearances

Work History

9-2023
Revenue Assurance Manager at Thames Water
12-2022 - 9-2023
Market Operations Team Leader (Registrations) at Thames Water
6-2021 - 11-2022
Wholesale Market Operations Associate at Thames Water
9-1991 - 11-2020
Team Leader and Development Manager at Atos, Aegon, Scottish Equitable
9-1987 - 7-1988
Trainee / Praktikant at Otto Versand Mail Order

Education

1988 - 1989
Postgraduate Degree from Edinburgh Napier University
1982 - 1986
BA Honours from Ulster University

More Information

Social Presence :

Prographics :

Exp : 35 Location : Reading, England, United Kingdom Job Level : Middle Designation : Revenue Assurance Manager at Thames Water
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Insights For Selling To Austin

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Austin is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Austin

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Austin move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Austin take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Austin

Personality Compatibility


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