Rachel O. in

Rachel O.

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Collections Operations Service Delivery Manager at Thames Water
📍 Swindon, England, United Kingdom

Rachel is a long-serving Operations Manager at Thames Water, specializing in debt recovery and third-party management. She leads a large team of over 100 full-time employees, focusing on implementing process changes that improve performance and ensure positive customer outcomes within the water industry.

Outside of work, Rachel is deeply committed to charitable causes. She actively supports and fundraises for "Best Mates – wegotya, " a peer-to-peer mental health support charity in Swindon. She is also a passionate advocate for micro-lending to support entrepreneurs in developing countries.

Since 2018, she has been continuously re-loaning the same £15 through Lendwithcare to help people start businesses and support their families.

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Experience
29 Years
Current Role
Collections Operations Service Delivery Manager
Job Level
Middle
Location
Swindon, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Rachel cares about

Operational Leadership
Manages a multi-site team of over 100 employees, focusing on performance, process improvement, and achieving business KPIs.
Debt Recovery
Her role is centered around collections and debt prevention, with a focus on implementing changes to increase cash collection and reduce incorrect debt.
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Career

Work history

3-2019
Collections Operations Service Delivery Manager
Thames Water
3-2018 - 3-2019
Business Specialist (FICA)
Thames Water
8-2011 - 3-2018
Debt Prevention Manager
Thames Water
9-2007 - 8-2011
Team Leader
Thames Water
9-1996 - 9-2007
Customer Services Agent
Thames Water
In the press

Media appearances

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Education
Education details unavailable
St Joseph’s Catholic College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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