Rachel O.

Energizer
DISC Type : I

Collections Operations Service Delivery Manager at Thames Water

Swindon, England, United Kingdom

Overview

Rachel is a long-serving Operations Manager at Thames Water, specializing in debt recovery and third-party management. She leads a large team of over 100 full-time employees, focusing on implementing process changes that improve performance and ensure positive customer outcomes within the water industry.

Outside of work, Rachel is deeply committed to charitable causes. She actively supports and fundraises for "Best Mates – wegotya, " a peer-to-peer mental health support charity in Swindon. She is also a passionate advocate for micro-lending to support entrepreneurs in developing countries.

Since 2018, she has been continuously re-loaning the same £15 through Lendwithcare to help people start businesses and support their families.

Personality Overview

Enthusiastic

Relationship Oriented

Believer

They are really good at seeing what the long-term impacts of their decisions could be.  They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Operational Leadership
Manages a multi-site team of over 100 employees, focusing on performance, process improvement, and achieving business KPIs.
Debt Recovery
Her role is centered around collections and debt prevention, with a focus on implementing changes to increase cash collection and reduce incorrect debt.
Mental Health Support
Actively fundraises for and promotes the charity "Best Mates – wegotya, " which provides peer-to-peer mental health support in her local community.

Media Appearances

Rachel has no verified media appearances

Work History

3-2019
Collections Operations Service Delivery Manager at Thames Water
3-2018 - 3-2019
Business Specialist (FICA) at Thames Water
8-2011 - 3-2018
Debt Prevention Manager at Thames Water
9-2007 - 8-2011
Team Leader at Thames Water
9-1996 - 9-2007
Customer Services Agent at Thames Water

Education

Education details unavailable from St Joseph’s Catholic College

More Information

Social Presence :

Prographics :

Exp : 29 Location : Swindon, England, United Kingdom Job Level : Middle Designation : Collections Operations Service Delivery Manager at Thames Water
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Insights For Selling To Rachel

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Be friendly and entertaining in your conversation
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid cutting into their flow
  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rachel is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Rachel

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Rachel move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Rachel take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Rachel

Personality Compatibility


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