Avalon Forrest in

Avalon Forrest

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Director of Operations & Customer Experience at Sabai
📍 Whitehall, Pennsylvania, United States

Avalon is the Director of Operations & Customer Experience at Sabai, where she specializes in designing and optimizing workflows to maximize efficiency and customer satisfaction. She leverages a unique background, having spent a decade managing top restaurants in Austin, TX, before transitioning into the tech and remote work industry, rapidly progressing to her current leadership role.

After spending the first ten years of her career in the restaurant industry, she pivoted to remote work following the pandemic, bringing her extensive customer service experience to a new field.

Unique fact: Avalon successfully transitioned from managing prominent Austin restaurants to building and leading customer experience and operations programs in the tech space.

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Experience
9 Years
Current Role
Director of Operations & Customer Experience
Job Level
Mid-senior
Location
Whitehall, Pennsylvania, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Avalon cares about

CX Program Development
She built the Customer Experience Program at Sabai from the ground up, including overhauling the helpdesk, macros, and ticket workflows to achieve a 98% satisfaction rating.
Operational Efficiency
Her roles consistently focus on refining business processes and designing workflows to streamline day-to-day operations and align with organizational goals.
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Career

Work history

2-2025
Director of Operations & Customer Experience
Sabai
7-2024 - 2-2025
Process & Operations Lead
Sabai
8-2023 - 2-2025
Customer Experience Manager
Sabai
11-2022 - 8-2023
Customer Experience Specialist
Sabai
8-2022 - 11-2022
Implementation Manager
wrrk
In the press

Media appearances

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Education
2008 - 2011
GED
Berwick Academy
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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