Avalon Forrest

Energizer
DISC Type : I

Director of Operations & Customer Experience at Sabai

Whitehall, Pennsylvania, United States

Overview

Avalon is the Director of Operations & Customer Experience at Sabai, where she specializes in designing and optimizing workflows to maximize efficiency and customer satisfaction. She leverages a unique background, having spent a decade managing top restaurants in Austin, TX, before transitioning into the tech and remote work industry, rapidly progressing to her current leadership role.

After spending the first ten years of her career in the restaurant industry, she pivoted to remote work following the pandemic, bringing her extensive customer service experience to a new field.

Unique fact: Avalon successfully transitioned from managing prominent Austin restaurants to building and leading customer experience and operations programs in the tech space.

Personality Overview

Enthusiastic

Informal

Big Picture Person

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Topics They Care About

CX Program Development
She built the Customer Experience Program at Sabai from the ground up, including overhauling the helpdesk, macros, and ticket workflows to achieve a 98% satisfaction rating.
Operational Efficiency
Her roles consistently focus on refining business processes and designing workflows to streamline day-to-day operations and align with organizational goals.
Client Onboarding
As an Implementation Manager, she was responsible for onboarding new clients, setting up helpdesks, and creating process playbooks from scratch.

Media Appearances

Avalon has no verified media appearances

Work History

2-2025
Director of Operations & Customer Experience at Sabai
7-2024 - 2-2025
Process & Operations Lead at Sabai
8-2023 - 2-2025
Customer Experience Manager at Sabai
11-2022 - 8-2023
Customer Experience Specialist at Sabai
8-2022 - 11-2022
Implementation Manager at wrrk

Education

2008 - 2011
GED from Berwick Academy

More Information

Social Presence :

Prographics :

Exp : 9 Location : Whitehall, Pennsylvania, United States Job Level : Mid-senior Designation : Director of Operations & Customer Experience at Sabai
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Insights For Selling To Avalon

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk about their team and how your product will help them do things better and easier
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Avalon is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Avalon

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Avalon move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Avalon take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Avalon

Personality Compatibility


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