Avalon Forrest in

Avalon Forrest

Energizer · DISC type I
Director of Operations & Customer Experience at Sabai
📍 Whitehall, Pennsylvania, United States

Avalon is the Director of Operations & Customer Experience at Sabai, where she specializes in designing and optimizing workflows to maximize efficiency and customer satisfaction. She leverages a unique background, having spent a decade managing top restaurants in Austin, TX, before transitioning into the tech and remote work industry, rapidly progressing to her current leadership role.

After spending the first ten years of her career in the restaurant industry, she pivoted to remote work following the pandemic, bringing her extensive customer service experience to a new field.

Unique fact: Avalon successfully transitioned from managing prominent Austin restaurants to building and leading customer experience and operations programs in the tech space.

Read the full overview →
Experience
9 Years
Current Role
Director of Operations & Customer Experience
Job Level
Mid-senior
Location
Whitehall, Pennsylvania, United States
Personality Overview

How Avalon shows up

Enthusiastic
Informal
Big Picture Person

Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Priorities

Topics Avalon cares about

CX Program Development
She built the Customer Experience Program at Sabai from the ground up, including overhauling the helpdesk, macros, and ticket workflows to achieve a 98% satisfaction rating.
Operational Efficiency
Her roles consistently focus on refining business processes and designing workflows to streamline day-to-day operations and align with organizational goals.
+5 more topics Login to view topics
Career

Work history

2-2025
Director of Operations & Customer Experience
Sabai
7-2024 - 2-2025
Process & Operations Lead
Sabai
8-2023 - 2-2025
Customer Experience Manager
Sabai
11-2022 - 8-2023
Customer Experience Specialist
Sabai
8-2022 - 11-2022
Implementation Manager
wrrk
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2008 - 2011
GED
Berwick Academy
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Avalon. Free, 10 seconds.