Azharuddin Sayed

Observer
DISC Type : ic

Manager, Global Support at Cornerstone OnDemand

Pune, Maharashtra, India

Overview

Azharuddin Sayed is a Senior Manager of Technical & Product Support at Cornerstone OnDemand, leading global enterprise support operations for SaaS organizations. He specializes in building high-performing, customer-first support teams and transforming support functions into strategic drivers of customer trust and retention. He earned his Masters Degree from Savitribai Phule Pune University.

He has a strong focus on data-driven decision making, owning KPIs such as CSAT, NPS, SLA adherence, and MTTR. He is interested in companies like Oracle and Google.

He holds both Project Management Professional (PMP)® and Google Project Management Certificates.

Personality Overview

Curious

Example Seeker

Value Driven

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Global Support Operations
He leads a global enterprise Technical & Product Support organization with over 15 years of experience in SaaS.
AI-Enabled Support
His expertise includes leveraging AI to enhance support functions and improve customer experience in enterprise SaaS environments.
Customer Trust & Retention
He is focused on transforming support functions into strategic drivers of customer trust, retention, and operational excellence.

Media Appearances

Azharuddin has no verified media appearances

Work History

9-2016
Manager, Global Support at Cornerstone OnDemand
3-2015 - 8-2016
Senior Engineer at Oracle India Pvt. Ltd
1-2011 - 12-2014
Support Consultant at Allscripts
6-2009 - 11-2010
Senior Technical Support at MPHASIS

Education

Master's Degree from Savitribai Phule Pune University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Pune, Maharashtra, India Job Level : Middle Designation : Manager, Global Support at Cornerstone OnDemand
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Insights For Selling To Azharuddin

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Ask them questions to understand their needs better while staying affable
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Azharuddin is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Azharuddin

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Azharuddin move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Azharuddin take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Azharuddin

Personality Compatibility


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