Azharuddin Sayed in

Azharuddin Sayed

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Manager, Global Support at Cornerstone OnDemand
📍 Pune, Maharashtra, India

Azharuddin Sayed is a Senior Manager of Technical & Product Support at Cornerstone OnDemand, leading global enterprise support operations for SaaS organizations. He specializes in building high-performing, customer-first support teams and transforming support functions into strategic drivers of customer trust and retention. He earned his Masters Degree from Savitribai Phule Pune University.

He has a strong focus on data-driven decision making, owning KPIs such as CSAT, NPS, SLA adherence, and MTTR. He is interested in companies like Oracle and Google.

He holds both Project Management Professional (PMP)® and Google Project Management Certificates.

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Experience
16 Years
Current Role
Manager, Global Support
Job Level
Middle
Location
Pune, Maharashtra, India
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Priorities

Topics Azharuddin cares about

Global Support Operations
He leads a global enterprise Technical & Product Support organization with over 15 years of experience in SaaS.
AI-Enabled Support
His expertise includes leveraging AI to enhance support functions and improve customer experience in enterprise SaaS environments.
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Career

Work history

9-2016
Manager, Global Support
Cornerstone OnDemand
3-2015 - 8-2016
Senior Engineer
Oracle India Pvt. Ltd
1-2011 - 12-2014
Support Consultant
Allscripts
6-2009 - 11-2010
Senior Technical Support
MPHASIS
In the press

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Education
Master's Degree
Savitribai Phule Pune University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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