Azharuddin Sayed is a Senior Manager of Technical & Product Support at Cornerstone OnDemand, leading global enterprise support operations for SaaS organizations. He specializes in building high-performing, customer-first support teams and transforming support functions into strategic drivers of customer trust and retention. He earned his Masters Degree from Savitribai Phule Pune University.
He has a strong focus on data-driven decision making, owning KPIs such as CSAT, NPS, SLA adherence, and MTTR. He is interested in companies like Oracle and Google.
He holds both Project Management Professional (PMP)® and Google Project Management Certificates.
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