Bartlomiej Duma

Sharpshooter
DISC Type : DC

Head of Support Engineering at Xurrent

Aljaraque, Andalusia, Spain

Overview

Bartlomiej Duma is an IT executive with over 15 years of international experience specializing in IT Service Management, ITIL, and DevOps. As the Head of Support Engineering at Xurren, he leads his team to achieve key support metrics. Colleagues and clients describe him as knowledgeable, dedicated, and user-oriented.

He has a track record of assisting large global enterprises, including Groupe Danone and Opera Software, with their worldwide ITSM deployments.

Personality Overview

Precise But Practical

Thorough Evaluator

ROI Driven

They prefer to be the ones controlling the conversation or defining the terms.  They are not always relationship oriented. More than the product, they care about the impact of the product.

Topics They Care About

AI in ITSM
He is a public speaker on the practical applications of AI in IT service management, including automation, incident prediction, and trend analysis.
Service Management
His career is focused on implementing and optimizing ITSM solutions and their integrations to help customers achieve maximum business value.
Continuous Learning
He recently obtained certifications in Value Stream Management (VSM) and AIOps, showing a commitment to staying current with emerging methodologies.

Media Appearances

A Welcome Addition to the Team. Featured in Xurrent Blog

See Now

Work History

12-2023
Head of Support Engineering at Xurrent
1-2022 - 11-2023
Service Management Architect at Xurrent
2-2019
Accredited Trainer & Consultant at Asseco Academy
11-2016 - 12-2021
Service Management Consultant at Xurrent
11-2016 - 1-2019
ITIL Approved Trainer at INPROGRESS Ltd.

Education

2007 - 2010
Bachelor's degree from Wrocław University of Science and Technology
2005 - 2010
Master of Science (MSc) from Wrocław University of Science and Technology

More Information

Social Presence :

Prographics :

Exp : 15 Location : Aljaraque, Andalusia, Spain Job Level : Mid-senior Designation : Head of Support Engineering at Xurrent
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Insights For Selling To Bartlomiej

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Make sure that you circle back fast on any action items, it wins their trust
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t take too much time in sending them information if they ask for any
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bartlomiej is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Bartlomiej

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Bartlomiej move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Bartlomiej take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Bartlomiej

Personality Compatibility


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