Bartlomiej Duma in

Bartlomiej Duma

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Head of Support Engineering at Xurrent
📍 Aljaraque, Andalusia, Spain

Bartlomiej Duma is an IT executive with over 15 years of international experience specializing in IT Service Management, ITIL, and DevOps. As the Head of Support Engineering at Xurren, he leads his team to achieve key support metrics. Colleagues and clients describe him as knowledgeable, dedicated, and user-oriented.

He has a track record of assisting large global enterprises, including Groupe Danone and Opera Software, with their worldwide ITSM deployments.

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Experience
15 Years
Current Role
Head of Support Engineering
Job Level
Mid-senior
Location
Aljaraque, Andalusia, Spain
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Bartlomiej cares about

AI in ITSM
He is a public speaker on the practical applications of AI in IT service management, including automation, incident prediction, and trend analysis.
Service Management
His career is focused on implementing and optimizing ITSM solutions and their integrations to help customers achieve maximum business value.
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Career

Work history

12-2023
Head of Support Engineering
Xurrent
1-2022 - 11-2023
Service Management Architect
Xurrent
2-2019
Accredited Trainer & Consultant
Asseco Academy
11-2016 - 12-2021
Service Management Consultant
Xurrent
11-2016 - 1-2019
ITIL Approved Trainer
INPROGRESS Ltd.
In the press

Media appearances

A Welcome Addition to the Team. Featured in Xurrent Blog
See now
Education
2007 - 2010
Bachelor's degree
Wrocław University of Science and Technology
2005 - 2010
Master of Science (MSc)
Wrocław University of Science and Technology
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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