Beatriz Gomes Dabés

Examiner
DISC Type : cs

Relacionamento Sinistro Auto e RD at Tokio Marine Seguradora

São Paulo, São Paulo, Brazil

Overview

Beatriz is a customer experience professional with a decade of expertise in the insurance sector, having worked with major companies like Tokio Marine and Porto. She specializes in managing client relations through critical channels like SAC, Reclame Aqui, and Ouvidoria, focusing on auto claims and process improvement. She holds a degree in Human Resources Management.

She is passionate about providing service that creates a positive impact and transforms challenges into opportunities for customer loyalty.

Unique fact: Beatriz believes that while every company has problems, a good company is one that can solve them effectively.

Personality Overview

Process Oriented

Overcautious

Status Quo Seeker

Being observant comes to them naturally.  The only way to convince them is by showing them examples and ample proof. They are thorough and always follow a systematic approach.

Topics They Care About

Customer Advocacy
Her experience managing SAC, Ouvidoria, and Reclame Aqui channels demonstrates a strong focus on representing the customer's voice and resolving complex issues.
Insurance Claims Management
Currently manages auto claims at Tokio Marine and has extensive experience from Porto, overseeing the entire claims process to ensure agility and quality.
Team Leadership
In her coordinator role at Porto, she was responsible for team management and development. She publicly praises her team for their courage and willingness to make a difference.

Media Appearances

Beatriz has no verified media appearances

Work History

7-2025
Relacionamento Sinistro Auto e RD at Tokio Marine Seguradora
4-2025 - 7-2025
Especialista em Seguros Automóvel at Viva Saúde
9-2021 - 7-2023
Coordenadora de Relacionamento e Experiência do Cliente at Porto
8-2015 - 9-2021
Analista de Relacionamento Sênior at Porto
9-2014 - 7-2015
Técnico de Atendimento Sinistro Auto at Porto

Education

6-2022 - 12-2023
Pós-graduação from Anhanguera Educacional
2011 - 2014
Gestão de Recursos Humanos from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 13 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Relacionamento Sinistro Auto e RD at Tokio Marine Seguradora
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Insights For Selling To Beatriz

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Beatriz is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Beatriz

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Beatriz move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Beatriz take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Beatriz

Personality Compatibility


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