Ben Allen

Questioner
DISC Type : c

Application Developer at Apex Systems

Sandy, Utah, United States

Overview

Ben is a contact center consultant with experience implementing technical solutions for Fortune 500 companies like Pfizer, Marriott, and LinkedIn. He is skilled in coding languages such as C# and Java, and also administers and develops Salesforce to support business objectives. He holds a Bachelor of Arts from the University of Arizona.

Outside of his technical career, Ben has a background in professional photography. He ran his own business, photographing over 50 weddings and family portraits, and also performed production and editing work for clients representing luxury brands like Mercedes-Benz and BMW. He is also an Eagle Scout.

Unique fact: Before his career in tech, Ben worked as a professional photographer for high-end automotive brands.

Personality Overview

Price-Sensitive

Cautious & Analytical

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Customer Experience
His work focuses on configuring call center technologies and implementing IVR scripting solutions to revolutionize and enhance the customer experience for major corporations.
Contact Center Tech
He has extensive experience in designing, implementing, and delivering robust training for NICE inContact software solutions.
Technical Training
Previously worked as a Curriculum Designer and Technical Trainer, developing and delivering curriculum for internal stakeholders at Overstock. com.

Media Appearances

Ben has no verified media appearances

Work History

6-2020
Application Developer at Apex Systems
11-2014 - 6-2020
Education Consultant at NICE inContact
4-2014 - 10-2014
Curriculum Designer/Technical Trainer at Overstock.com
1-2013 - 4-2014
Print/Production Design Sales & Support Specialist at InkSoft
7-2006 - 8-2007
Image Technician at Landiscor Real Estate Mapping

Education

1999 - 2002
Bachelor of Arts (BA) from University of Arizona
1992 - 1996
High School Diploma from Catalina Foothills High School

More Information

Social Presence :

Prographics :

Exp : 24 Location : Sandy, Utah, United States Job Level : N/A Designation : Application Developer at Apex Systems
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Back up any claims with data and numbers

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Ben

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Ben take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Ben

Personality Compatibility


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