Ben Guhin Delphine

Enthusiast
DISC Type : i

Director of Digital Discovery at State of Maryland

Austin, Texas, United States

Overview

Ben Guhin Delphine is a public sector leader focused on improving government services through human-centered design and technology. He has held key design and leadership roles at the U. S. Digital Service, Department of Veterans Affairs, and the Consumer Financial Protection Bureau. He holds a BA from Fordham University and also studied design at the California Institute for the Arts.

Ben has a history of launching civic innovation programs, such as Austins Design, Technology, and Innovation Fellows program, which brings private-sector specialists into government. He is passionate about using design to solve complex social challenges, from improving the COVID-19 testing experience to fostering collaboration between universities and city governments.

His work has been widely recognized, and he was named one of the "Worlds 100 Most Influential Young People in Government" by Apolitical.

Personality Overview

Non-Confrontational

Consensus Focused

Amiable & Agreeable

They are more about building relationships than just cutting deals.  They agree with others often, so exercise caution when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Civic Technology
He has dedicated his career to improving government services, co-founding initiatives like Austin's Office of Design & Delivery and the Civic Futures Summit.
User-Centered Design
A core focus of his work, he helped build one of the largest user-centered design teams in the federal government at the Consumer Financial Protection Bureau.
Public Service Innovation
He has a track record of adapting federal tech innovations for local government and founding programs to bring new talent and methodologies into public service.

Media Appearances

Ben has no verified media appearances

Work History

10-2025
Director of Digital Discovery at State of Maryland
4-2025 - 10-2025
Design & Research Lead, Benefits Portfolio at U.S. Department of Veterans Affairs
7-2024 - 3-2025
Director of Design at United States Digital Service
9-2023 - 1-2025
Head of Interagency Hiring Initiatives at United States Digital Service
9-2023 - 9-2024
Coordinator, AI & Tech Talent Task Force at Executive Office of the President

Education

BA from Fordham University
Attempted BFA from California Institute of the Arts

More Information

Social Presence :

Prographics :

Exp : 15 Location : Austin, Texas, United States Job Level : Mid-senior Designation : Director of Digital Discovery at State of Maryland
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Ben

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Ben take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Ben

Personality Compatibility


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