Bit Rambusch in

Bit Rambusch

Trailblazer · DISC type DI
Head of Global Services and Support at Sprinklr
📍 Austin, Texas Metropolitan Area, United States

Bit Rambusch is the Head of Global Services and Support at Sprinklr, focusing on creating seamless digital and personal experiences. His career includes senior leadership roles at Philips and over 20 years at Dell, leading large-scale customer service and digital transformation initiatives. He is a graduate of the United States Military Academy at West Point and holds an MBA.

Outside of his executive roles, Bit is an active participant in his professional community, often attending industry summits and speaking on panels about customer experience and digital transformation. He has also expressed a deep personal connection to his works vision and enjoys engaging with his global teams, as shown by his recent travels to India.

Interesting fact: Bit was the punter for the Army football team during his time at the United States Military Academy at West Point.

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Experience
36 Years
Current Role
Head of Global Services and Support
Job Level
Mid-senior
Location
Austin, Texas Metropolitan Area, United States
Personality Overview

How Bit shows up

Persuasive
Assertive
Informal

They prefer to ensure that they are in control of the situation. A combination of speed and relationship gets the best response from them. They are not against taking risks and can make tough decisions when required.


Priorities

Topics Bit cares about

Customer Experience (CX)
His entire career, from Dell to Philips and now Sprinklr, has centered on leading large teams to deliver seamless and frictionless customer experiences and support.
Digital Transformation
He led global digital transformation at Dell and was responsible for transforming Philips North America into a leading provider of digital solutions.
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Career

Work history

8-2025
Head of Global Services and Support
Sprinklr
2-2023 - 7-2025
Senior Vice President, Service and Solution Delivery, North America
Philips
2-2022 - 2-2023
Vice President Service and Solution Delivery, North America
Philips
11-2016 - 1-2022
Vice President, Online Support & Knowledge Management
Dell Technologies
4-2010 - 11-2016
Vice President, Global Services Engineering & Quality
Dell Technologies
In the press

Media appearances

Sprinklr Welcomes Bit Rambusch as Head of Global Services and Support. Featured in Sprinklr (Press Release)
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Sprinklr Taps Bit Rambusch to Lead Global Services and Support in AI‑Powered CX Push. Featured in MarTech Edge
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Education
B.S.
United States Military Academy at West Point
MBA
The University of Dallas
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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