Borhan Omar in

Borhan Omar

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VP of customer service and site head at HSBC
📍 Egypt

Borhan is a customer service leader with over 15 years of experience at firms like Vodafone, Careem, and HSBC, where he currently serves as Vice President of Customer Service. He specializes in large-scale operations, process enhancement, and building high-performing teams. Borhan holds a degree from Ain Shams University and is a certified quality and team coach.

Outside of his direct professional responsibilities, Borhan has an interest in governance and leadership, having previously served as the Head of an academic committee for a model British House of Commons. His professional interests extend to major industrial and technology corporations.

He once led the academic committee for a model of the British House of Commons.

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Experience
15 Years
Current Role
VP of customer service and site head
Job Level
Senior
Location
Egypt
Personality Overview

How Borhan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Borhan cares about

Empathetic Leadership
He frequently posts about leadership, believing it is not about control but about empowering teams, trusting them with ownership, and helping people discover their potential.
Celebrating Team Success
He publicly celebrates his team's achievements, such as their nomination as finalists at the European Contact Centre & Customer Service Awards (ECCCSA).
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Career

Work history

8-2024
VP of customer service and site head
HSBC
10-2021 - 8-2024
Assitant vice president of customer service
HSBC
2-2019 - 10-2021
Care Operations Senior Manager
Careem
8-2018 - 2-2019
Care Operations manager
Careem
10-2017 - 8-2018
care supervisor
Careem
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2005 - 2010
Bachelor’s Degree
Ain Shams University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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