Borhan Omar

Observer
DISC Type : ic

VP of customer service and site head at HSBC

Egypt

Overview

Borhan is a customer service leader with over 15 years of experience at firms like Vodafone, Careem, and HSBC, where he currently serves as Vice President of Customer Service. He specializes in large-scale operations, process enhancement, and building high-performing teams. Borhan holds a degree from Ain Shams University and is a certified quality and team coach.

Outside of his direct professional responsibilities, Borhan has an interest in governance and leadership, having previously served as the Head of an academic committee for a model British House of Commons. His professional interests extend to major industrial and technology corporations.

He once led the academic committee for a model of the British House of Commons.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally strong communicators and are not easy to convince.

Topics They Care About

Empathetic Leadership
He frequently posts about leadership, believing it is not about control but about empowering teams, trusting them with ownership, and helping people discover their potential.
Celebrating Team Success
He publicly celebrates his team's achievements, such as their nomination as finalists at the European Contact Centre & Customer Service Awards (ECCCSA).
Future of Customer Service
He has spoken publicly about the evolution of customer service jobs, the industry's shift towards live chat, and the new skills required for success.

Media Appearances

Borhan has no verified media appearances

Work History

8-2024
VP of customer service and site head at HSBC
10-2021 - 8-2024
Assitant vice president of customer service at HSBC
2-2019 - 10-2021
Care Operations Senior Manager at Careem
8-2018 - 2-2019
Care Operations manager at Careem
10-2017 - 8-2018
care supervisor at Careem

Education

2005 - 2010
Bachelor’s Degree from Ain Shams University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Egypt Job Level : Senior Designation : VP of customer service and site head at HSBC
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Insights For Selling To Borhan

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Borhan is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Borhan

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Borhan move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Borhan take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Borhan

Personality Compatibility


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