Brad Birnbaum in

Brad Birnbaum

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Chief Executive Officer at Kustomer
📍 New York City Metropolitan Area, United States

Brad Birnbaum is a serial entrepreneur and the CEO of Kustomer, with over 25 years of experience creating disruptive customer service technologies. He co-founded Assistly, which was acquired by Salesforce and became Desk. com, and Kustomer, acquired by Meta before being spun out. He holds a BS from Stony Brook University.

Brad is passionate about building solutions that solve real-world problems and is mission-driven in his professional life. A native of Long Island, he discovered his love for entrepreneurship while still in college and founded his first company, eShare Communications, as an undergraduate. He and his family live on Long Island.

He has a unique track record of co-founding three successful customer service software companies: eShare, Assistly (sold to Salesforce), and Kustomer (sold to Meta).

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Experience
30 Years
Current Role
Chief Executive Officer
Job Level
Leadership
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Brad cares about

AI in Customer Experience
He is leading Kustomer's focus on becoming an AI-native platform and frequently writes and speaks about the balance between AI-powered technology and the human touch in CX.
Serial Entrepreneurship
He co-founded and successfully exited multiple companies in the customer support space, including Assistly (acquired by Salesforce) and Kustomer (acquired by Meta).
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Career

Work history

5-2023
Chief Executive Officer
Kustomer
2-2022 - 5-2023
VP, Kustomer
Meta
9-2015 - 2-2022
CEO & Founder
Kustomer
8-2014 - 8-2015
CTO
Airtime
9-2011 - 7-2014
VP, Engineering
Salesforce.com
In the press

Media appearances

Brad Birnbaum, CEO & Founder at Kustomer – Get To Know Your Customer. Featured in Finding Genius Podcast
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Brad Birnbaum Of Kustomer On How to Build Lasting Customer Relationships. Featured in Medium (Authority Magazine)
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Education
1994 - 1996
BS
Stony Brook University
1992 - 1994
Computer Science
Brandeis University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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