Brad Birnbaum is a serial entrepreneur and the CEO of Kustomer, with over 25 years of experience creating disruptive customer service technologies. He co-founded Assistly, which was acquired by Salesforce and became Desk. com, and Kustomer, acquired by Meta before being spun out. He holds a BS from Stony Brook University.
Brad is passionate about building solutions that solve real-world problems and is mission-driven in his professional life. A native of Long Island, he discovered his love for entrepreneurship while still in college and founded his first company, eShare Communications, as an undergraduate. He and his family live on Long Island.
He has a unique track record of co-founding three successful customer service software companies: eShare, Assistly (sold to Salesforce), and Kustomer (sold to Meta).
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