Bram De Vos

Commander
DISC Type : D

Member of the Board of Advisors at Quifactum

Bruges Metropolitan Area, Belgium

Overview

Bram De Vos is the co-founder and CEO of Hello Customer, a platform using AI to provide actionable customer insights. With a Masters from Ghent University, he transitioned from a career as a jurist to the tech world, focusing on data-driven growth and bridging the gap between businesses and their customers.

Outside of work, Bram resides in Bruges with his wife and two daughters. He has shared his appreciation for the citys beauty, particularly enjoying walks through its magical cityscapes. His background and current activities suggest a blend of analytical thinking with a passion for communication and people.

Unique fact: He began his career as an attorney before making a significant pivot to become a tech entrepreneur.

Personality Overview

Candid & Clear

Decisive

Impact-Driven

They respond well to strong and respectful communication.  They like to act fast and expect others to do the same. More than the product, they care about the effectiveness of the product.

Topics They Care About

Actionable CX Insights
His company's core mission is to convert customer feedback into concrete actions. He advocates for reliable and clear experiences over spectacular "wow moments".
GenAI in CX
He is actively discussing the practical applications and pitfalls of Generative AI in customer experience, focusing on where the technology delivers real value versus hype.
Employee Experience
He has spoken on the significant connection between internal employee satisfaction and the experience delivered to external customers, linking culture directly to results.

Media Appearances

Why we invested in Hello Customer. Featured in Peak Capital

See Now

Work History

6-2024
Member of the Board of Advisors at Quifactum
5-2023
CEO at Hello Customer
1-2022
Co-Pilot at VELA Group
10-2019 - 3-2021
Member Of The Board Of Advisors at De Pooter Personeelsdiensten
5-2015
Board Member at CASA HOGAR

Education

2009 - 2010
Education details unavailable from Vlerick Business School
2005 - 2006
Master from Ghent University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Bruges Metropolitan Area, Belgium Job Level : Leadership Designation : Member of the Board of Advisors at Quifactum
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Insights For Selling To Bram

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Objectively showcase the impact that your product creates

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not spend too much time focusing on product tech or features
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bram is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Bram

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Bram move?

  • They can take decisions very fast if you manage to convince them.
  • Can Bram take some risk or not?

  • The risks don’t matter much to them.

You And Bram

Personality Compatibility


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