Brian Fong in

Brian Fong

Energizer · DISC type I
Director, Technical Solutions at Bluebeam
📍 Pasadena, California, United States

Brian Fong is the Director of Technical Solutions at Bluebeam, where he has progressed through several roles including Technical Program Manager. A graduate of California State Polytechnic University-Pomona, he is described by colleagues as a proactive, empathetic, and easy-to-work-with natural leader who is consistently a force for good for his team and customers.

Outside of his primary career in software, Brian has a background that includes coordinating technical support and events for a professional audio company. His early career involved managing logistics for major festivals like Sundance, South by Southwest, and CES, suggesting a strong interest in technology, music, and film events.

Unique fact: Brian founded and manages the Tier 2 support team for Bluebeam, creating a crucial link between front-line support and engineering.

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Experience
14 Years
Current Role
Director, Technical Solutions
Job Level
Mid-senior
Location
Pasadena, California, United States
Personality Overview

How Brian shows up

Imaginative
Big Picture Person
Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Priorities

Topics Brian cares about

Customer Experience
Praised for his genuine interest in customers and empathetic approach, he ensures technical solutions meet business requirements and improve the customer journey.
Technical Support Strategy
He founded Bluebeam's Tier 2 support team, which is responsible for assessing and troubleshooting complex issues and identifying patterns for the engineering team.
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Career

Work history

1-2025
Director, Technical Solutions
Bluebeam
7-2019
Sr. Technical Program Manager
Bluebeam
Technical Program Manager
Bluebeam
12-2007 - 2-2009
Marketing Tradeshow and Events Coordinator
M-Audio
2-2008 - 11-2008
Technical Support
M-Audio
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor's degree
California State Polytechnic University-Pomona
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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