Brian Fong

Energizer
DISC Type : I

Director, Technical Solutions at Bluebeam

Pasadena, California, United States

Overview

Brian Fong is the Director of Technical Solutions at Bluebeam, where he has progressed through several roles including Technical Program Manager. A graduate of California State Polytechnic University-Pomona, he is described by colleagues as a proactive, empathetic, and easy-to-work-with natural leader who is consistently a force for good for his team and customers.

Outside of his primary career in software, Brian has a background that includes coordinating technical support and events for a professional audio company. His early career involved managing logistics for major festivals like Sundance, South by Southwest, and CES, suggesting a strong interest in technology, music, and film events.

Unique fact: Brian founded and manages the Tier 2 support team for Bluebeam, creating a crucial link between front-line support and engineering.

Personality Overview

Imaginative

Big Picture Person

Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Topics They Care About

Customer Experience
Praised for his genuine interest in customers and empathetic approach, he ensures technical solutions meet business requirements and improve the customer journey.
Technical Support Strategy
He founded Bluebeam's Tier 2 support team, which is responsible for assessing and troubleshooting complex issues and identifying patterns for the engineering team.
AEC Industry
His work at Bluebeam, which serves the architecture, engineering, and construction (AEC) sector, and his interest in companies like Bechtel and Fluor, indicates a focus on this industry.

Media Appearances

Brian has no verified media appearances

Work History

1-2025
Director, Technical Solutions at Bluebeam
7-2019
Sr. Technical Program Manager at Bluebeam
Technical Program Manager at Bluebeam
12-2007 - 2-2009
Marketing Tradeshow and Events Coordinator at M-Audio
2-2008 - 11-2008
Technical Support at M-Audio

Education

Bachelor's degree from California State Polytechnic University-Pomona

More Information

Social Presence :

Prographics :

Exp : 14 Location : Pasadena, California, United States Job Level : Mid-senior Designation : Director, Technical Solutions at Bluebeam
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Insights For Selling To Brian

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid overloading them with too much detail
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brian is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Brian

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Brian move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Brian take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Brian

Personality Compatibility


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