Stella Leitch

Go-getter
DISC Type : d

Head of Business Change & Continuous Improvement at Business Stream

Greater Edinburgh Area, United Kingdom

Overview

Stella Leitch is a CIMA-qualified finance and operations leader with over 17 years of experience in the financial services and utilities sectors. As Head of Business Change & Continuous Improvement at Business Stream, she focuses on driving performance through collaboration. She is an alumna of Edinburgh Napier University, where she studied Accountancy.

Outside of work, Stella is a mother who is passionate about giving back to her community. She volunteers as a befriender for Cyrenians Older People Active Lives service, providing companionship and support to an elderly person through weekly phone calls.

She once volunteered for a service where she was matched with a woman who had attended the same school as her, 30 years apart.

Personality Overview

Direct & Candid

Challenger

Decisive

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Business Transformation
Her current role focuses on leading business change and continuous improvement, and she is actively hiring for her team's transformation projects, including an MS Dynamics programme.
Community Volunteering
Volunteers as a 'befriender' with the Cyrenians' OPAL service to support older people in her community, seeing it as a way to give something back.
Customer Advocacy
Described by colleagues as a "customer advocate, " she has held multiple leadership roles centered around customer resolution, service, and experience throughout her career.

Media Appearances

Stella has no verified media appearances

Work History

4-2023
Head of Business Change & Continuous Improvement at Business Stream
1-2021 - 4-2023
Business Readiness Lead at Business Stream
6-2020
Head of Customer Resolution at Business Stream
5-2018 - 6-2020
Head of Customer Service Centre & Customer Relations at Business Stream
9-2016 - 5-2018
Head of Customer Channel Service Proposition & Experience at Standard Life Aberdeen

Education

1993 - 1997
Accountancy from Edinburgh Napier University
1985 - 1988
Education details unavailable from St Mary's Academy, Bathgate

More Information

Social Presence :

Prographics :

Exp : 36 Location : Greater Edinburgh Area, United Kingdom Job Level : Mid-senior Designation : Head of Business Change & Continuous Improvement at Business Stream
URL has been copied!

Insights For Selling To Stella

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stella is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Stella

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Stella move?

  • Their decision making speed is somewhere in the middle.
  • Can Stella take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Stella

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.