Stella Leitch in

Stella Leitch

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Head of Business Change & Continuous Improvement at Business Stream
📍 Greater Edinburgh Area, United Kingdom

Stella Leitch is a CIMA-qualified finance and operations leader with over 17 years of experience in the financial services and utilities sectors. As Head of Business Change & Continuous Improvement at Business Stream, she focuses on driving performance through collaboration. She is an alumna of Edinburgh Napier University, where she studied Accountancy.

Outside of work, Stella is a mother who is passionate about giving back to her community. She volunteers as a befriender for Cyrenians Older People Active Lives service, providing companionship and support to an elderly person through weekly phone calls.

She once volunteered for a service where she was matched with a woman who had attended the same school as her, 30 years apart.

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Experience
36 Years
Current Role
Head of Business Change & Continuous Improvement
Job Level
Mid-senior
Location
Greater Edinburgh Area, United Kingdom
Personality Overview

How Stella shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Stella cares about

Business Transformation
Her current role focuses on leading business change and continuous improvement, and she is actively hiring for her team's transformation projects, including an MS Dynamics programme.
Community Volunteering
Volunteers as a 'befriender' with the Cyrenians' OPAL service to support older people in her community, seeing it as a way to give something back.
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Career

Work history

4-2023
Head of Business Change & Continuous Improvement
Business Stream
1-2021 - 4-2023
Business Readiness Lead
Business Stream
6-2020
Head of Customer Resolution
Business Stream
5-2018 - 6-2020
Head of Customer Service Centre & Customer Relations
Business Stream
9-2016 - 5-2018
Head of Customer Channel Service Proposition & Experience
Standard Life Aberdeen
In the press

Media appearances

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Education
1993 - 1997
Accountancy
Edinburgh Napier University
1985 - 1988
Education details unavailable
St Mary's Academy, Bathgate
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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