Brian Mahlum in

Brian Mahlum

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Deputy Director for Unified Communications - Engineering at U.S. Department of Veterans Affairs
📍 Battle Ground, Washington, United States

Brian Mahlum is a Deputy Director at the U. S. Department of Veterans Affairs, leading engineering teams in modernizing communication systems. A Washington State University alumnus with CCNA certifications, he focuses on leveraging cloud and AI technologies to enhance voice, video, and contact center solutions for the nations veterans.

He values connecting with the broader tech community, attending industry events like Enterprise Connect to network with colleagues and peers. Brian is also an alumnus of Washington State University and likely follows their sports teams.

Brian is responsible for developing communication solutions for the largest integrated healthcare system in the United States.

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Experience
24 Years
Current Role
Deputy Director for Unified Communications - Engineering
Job Level
Mid-senior
Location
Battle Ground, Washington, United States
Personality Overview

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Priorities

Topics Brian cares about

Contact Center Modernization
He is leading a multi-year initiative to migrate the VA's contact centers to cloud-hosted services, incorporating AI-enabled IVRs and multi-channel experiences.
Unified Communications
He manages the engineering teams that design, build, and plan the next generation of voice, video, and collaboration tools for the VA.
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Career

Work history

3-2021
Deputy Director for Unified Communications - Engineering
U.S. Department of Veterans Affairs
1-2019 - 3-2021
Director of Contact Center Engineering
U.S. Department of Veterans Affairs
5-2012 - 1-2019
Senior VoIP Analyst
U.S. Department of Veterans Affairs
6-2002 - 3-2007
On-Site Analyst
Thinkage
Analyst
BOC Thinkage
In the press

Media appearances

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Education
1999 - 2001
BA
Washington State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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