Brian Mahlum

Questioner
DISC Type : c

Deputy Director for Unified Communications - Engineering at U.S. Department of Veterans Affairs

Battle Ground, Washington, United States

Overview

Brian Mahlum is a Deputy Director at the U. S. Department of Veterans Affairs, leading engineering teams in modernizing communication systems. A Washington State University alumnus with CCNA certifications, he focuses on leveraging cloud and AI technologies to enhance voice, video, and contact center solutions for the nations veterans.

He values connecting with the broader tech community, attending industry events like Enterprise Connect to network with colleagues and peers. Brian is also an alumnus of Washington State University and likely follows their sports teams.

Brian is responsible for developing communication solutions for the largest integrated healthcare system in the United States.

Personality Overview

Systematic

Not Easily Convinced

Cautious & Analytical

They prefer to fully evaluate every situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Contact Center Modernization
He is leading a multi-year initiative to migrate the VA's contact centers to cloud-hosted services, incorporating AI-enabled IVRs and multi-channel experiences.
Unified Communications
He manages the engineering teams that design, build, and plan the next generation of voice, video, and collaboration tools for the VA.
Veteran Experience
His team's primary goal is to leverage technology to deliver an exceptional and seamless experience connecting Veterans to VA services.

Media Appearances

Brian has no verified media appearances

Work History

3-2021
Deputy Director for Unified Communications - Engineering at U.S. Department of Veterans Affairs
1-2019 - 3-2021
Director of Contact Center Engineering at U.S. Department of Veterans Affairs
5-2012 - 1-2019
Senior VoIP Analyst at U.S. Department of Veterans Affairs
6-2002 - 3-2007
On-Site Analyst at Thinkage
Analyst at BOC Thinkage

Education

1999 - 2001
BA from Washington State University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Battle Ground, Washington, United States Job Level : Mid-senior Designation : Deputy Director for Unified Communications - Engineering at U.S. Department of Veterans Affairs
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Insights For Selling To Brian

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brian is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Brian

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Brian move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Brian take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Brian

Personality Compatibility


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