Bruce MacKay CHA

Examiner
DISC Type : cs

General Manager at Holiday Inn Airport West

Greater Winnipeg Metropolitan Area, Canada

Overview

Bruce is a veteran hotel executive with over 37 years of experience in the Winnipeg hospitality industry. As a Certified Hotel Administrator (CHA), he has held General Manager roles at several properties, including his current position at Birchwood Inn and previously at Holiday Inn Airport West. He attended Brandon University.

His professional activities indicate a deep commitment to the local hospitality communitys growth and success. Bruces public comments show a focus on heritage, team recognition, and quality service. His interest in The Globe and Mail suggests he stays informed on national current events.

Bruce previously served as the Chair of the Manitoba Hotel Association from 2016 to 2019.

Personality Overview

Status Quo Seeker

Process Oriented

Overcautious

They are thorough and always follow a systematic approach.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Hospitality Leadership
Has over 37 years of experience in the hotel industry and is a former Chair of the Manitoba Hotel Association.
Hotel Operations
As a long-time General Manager, he has overseen major property renovations and continuous reinvestment into guest rooms, restaurants, and amenities.
Community Legacy
He speaks proudly about his hotel's local ownership and its five-decade history as a go-to venue for community gatherings in Winnipeg.

Media Appearances

Bruce has no verified media appearances

Work History

2-2004
General Manager at Holiday Inn Airport West
1-2000 - 1-2004
General Manager at Greenwood Inn
3-1997 - 12-2000
General Manager at Winnipeg Winter Club
12-1988 - 3-1997
Director of Sales and Marketing at Sheraton Winnipeg

Education

Education details unavailable from Minnedosa Collegiate
Education details unavailable from Brandon University

More Information

Social Presence :

Prographics :

Exp : 37 Location : Greater Winnipeg Metropolitan Area, Canada Job Level : Senior Designation : General Manager at Holiday Inn Airport West
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Insights For Selling To Bruce

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bruce is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Bruce

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Bruce move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Bruce take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Bruce

Personality Compatibility


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