Bruno Costa

Visionary
DISC Type : Ds

Coordenador de Experiência do Aluno at Futebol Interativo

São Paulo, São Paulo, Brazil

Overview

Bruno Costa is a customer experience coordinator with 15 years in the field, including 11 in leadership roles at both startups and large corporations like Bradesco. He specializes in managing multi-channel customer service operations, with a background in Accounting from Faculdade Flamingo. Colleagues describe him as proactive, dedicated, and results-focused.

His professional life is deeply connected to a passion for football, currently leading the student experience for Futebol Interativo, an ed-tech startup that trains professionals for the football industry. He actively engages with sports-related content, aligning his career with his personal interests.

He has applied his extensive customer experience skills from the digital banking sector to the niche world of sports education.

Personality Overview

Objective Evaluator

Goal-Oriented

Fast But Thoughtful

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Customer Experience
Has a 15-year career dedicated to leading customer service teams across channels like phone, chat, email, and social media for startups and multinational banks.
Operational Leadership
Managed large, hybrid teams of up to 250 people, focusing on key operational metrics to drive quality and efficiency in customer support.
Sports EdTech
Currently works at Futebol Interativo, an education startup focused on capacitating professionals who want to work in the football industry.

Media Appearances

Bruno has no verified media appearances

Work History

7-2024 - 8-2025
Coordenador de Experiência do Aluno at Futebol Interativo
1-2022 - 4-2024
Leader - Customer Service at Bradesco
5-2021 - 1-2022
Coordenador de Atendimento ao Cliente Sênior at Pluris Mídia
8-2019 - 4-2021
Coordenador de Atendimento Pleno at Phooto
10-2018 - 7-2019
Coordenador de atendimento ao cliente at PPCar

Education

2015 - 2018
Ciências Contábeis from Faculdade Flamingo

More Information

Social Presence :

Prographics :

Exp : 6 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenador de Experiência do Aluno at Futebol Interativo
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Insights For Selling To Bruno

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Focus on the results that your product produces, expect some strategic questions in return
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bruno is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Bruno

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Bruno move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Bruno take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Bruno

Personality Compatibility


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