Bruno Costa in

Bruno Costa

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Coordenador de Experiência do Aluno at Futebol Interativo
📍 São Paulo, São Paulo, Brazil

Bruno Costa is a customer experience coordinator with 15 years in the field, including 11 in leadership roles at both startups and large corporations like Bradesco. He specializes in managing multi-channel customer service operations, with a background in Accounting from Faculdade Flamingo. Colleagues describe him as proactive, dedicated, and results-focused.

His professional life is deeply connected to a passion for football, currently leading the student experience for Futebol Interativo, an ed-tech startup that trains professionals for the football industry. He actively engages with sports-related content, aligning his career with his personal interests.

He has applied his extensive customer experience skills from the digital banking sector to the niche world of sports education.

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Experience
6 Years
Current Role
Coordenador de Experiência do Aluno
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Bruno cares about

Customer Experience
Has a 15-year career dedicated to leading customer service teams across channels like phone, chat, email, and social media for startups and multinational banks.
Operational Leadership
Managed large, hybrid teams of up to 250 people, focusing on key operational metrics to drive quality and efficiency in customer support.
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Career

Work history

7-2024 - 8-2025
Coordenador de Experiência do Aluno
Futebol Interativo
1-2022 - 4-2024
Leader - Customer Service
Bradesco
5-2021 - 1-2022
Coordenador de Atendimento ao Cliente Sênior
Pluris Mídia
8-2019 - 4-2021
Coordenador de Atendimento Pleno
Phooto
10-2018 - 7-2019
Coordenador de atendimento ao cliente
PPCar
In the press

Media appearances

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Education
2015 - 2018
Ciências Contábeis
Faculdade Flamingo
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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