Bruno Soares

Questioner
DISC Type : c

Director of Global Operations at Foundever

Almada, Setúbal, Portugal

Overview

Bruno Soares is the Director of Global Operations at Foundever, leading complex operations focused on efficiency and customer satisfaction across Europe and the Middle East. He holds postgraduate degrees in Data Science and Business Administration from ISEG, an MSc in Civil Engineering, and is a certified Lean Six Sigma Black Belt.

Outside of his professional life, Bruno is a proud father of two boys. He prioritizes and enjoys spending quality time with his family and friends.

Unique fact: Bruno transitioned from a Masters in Civil Engineering to become a global leader in data-driven customer experience and operations.

Personality Overview

Systematic

Value Seeker

Not Easily Convinced

They prefer to do thorough analysis of any situation.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Predictive Analytics
He is an expert on using machine learning, Python, and R to anticipate customer needs and improve NPS, particularly within the tourism industry.
AI & Human Collaboration
Bruno speaks on the importance of creating a seamless union between digital bots and human agents to enhance the customer experience.
Data-Driven CX
Actively speaks at events like the "Data with Purpose Summit, " focusing on leveraging data science and business analytics to transform customer experience.

Media Appearances

Bruno has no verified media appearances

Work History

6-2024
Director of Global Operations at Foundever
1-2024 - 5-2024
Director Continuous Improvement - Global Accounts at Foundever
11-2020 - 12-2023
Director, Continuous Improvement at Foundever
Operations and Sales Manager at Timeline Business in Communications - Vodafone Certified Partner
Project Engineer at Cascais Energy and Environmental Agency

Education

9-2021 - 6-2022
Postgraduate Degree from ISEG - Executive Education
5-2021 - 5-2021
Customer Experience Implementation Leader from COPC Inc.

More Information

Social Presence :

Prographics :

Exp : 4 Location : Almada, Setúbal, Portugal Job Level : Mid-senior Designation : Director of Global Operations at Foundever
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Insights For Selling To Bruno

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bruno is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Bruno

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Bruno move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Bruno take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Bruno

Personality Compatibility


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