Bruno Soares in

Bruno Soares

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Director of Global Operations at Foundever
📍 Almada, Setúbal, Portugal

Bruno Soares is the Director of Global Operations at Foundever, leading complex operations focused on efficiency and customer satisfaction across Europe and the Middle East. He holds postgraduate degrees in Data Science and Business Administration from ISEG, an MSc in Civil Engineering, and is a certified Lean Six Sigma Black Belt.

Outside of his professional life, Bruno is a proud father of two boys. He prioritizes and enjoys spending quality time with his family and friends.

Unique fact: Bruno transitioned from a Masters in Civil Engineering to become a global leader in data-driven customer experience and operations.

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Experience
4 Years
Current Role
Director of Global Operations
Job Level
Mid-senior
Location
Almada, Setúbal, Portugal
Personality Overview

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Priorities

Topics Bruno cares about

Predictive Analytics
He is an expert on using machine learning, Python, and R to anticipate customer needs and improve NPS, particularly within the tourism industry.
AI & Human Collaboration
Bruno speaks on the importance of creating a seamless union between digital bots and human agents to enhance the customer experience.
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Career

Work history

6-2024
Director of Global Operations
Foundever
1-2024 - 5-2024
Director Continuous Improvement - Global Accounts
Foundever
11-2020 - 12-2023
Director, Continuous Improvement
Foundever
Operations and Sales Manager
Timeline Business in Communications - Vodafone Certified Partner
Project Engineer
Cascais Energy and Environmental Agency
In the press

Media appearances

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Education
9-2021 - 6-2022
Postgraduate Degree
ISEG - Executive Education
5-2021 - 5-2021
Customer Experience Implementation Leader
COPC Inc.
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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