Caitlin Dilley

Trailblazer
DISC Type : DI

Program Manager, Episodes of Care at Vanderbilt University Medical Center

Nashville Metropolitan Area, United States

Overview

Caitlin is a Program Manager at Vanderbilt University Medical Center, where she specializes in integrating patient-reported outcome measures into clinical care. She is a recognized speaker on the topic. People who have worked with her often describe her as a great listener, organized, and a reliable go-getter who takes initiative.

Deeply passionate about patient advocacy, Caitlin draws from her personal experience with a chronic invisible illness to inform her work. She is a dedicated sleep advocate, public speaker, and actively volunteers and fundraises for organizations like Project Sleep and Wake Up Narcolepsy, which are close to her heart.

Unique fact: Completing a patient-reported outcome measure at a doctors appointment was a life-changing event for her and inspired her career path.

Personality Overview

Friendly But Fast

Persuasive

Charismatic

A combination of speed and relationship gets the best response from them.  They prefer to ensure that they are in control of the situation. They are charming and can persuade others to support their decisions.

Topics They Care About

Patient-Reported Outcomes
Leads initiatives to scale patient-reported outcome measures (PROMs) at Vanderbilt and is a featured speaker at industry conferences on the topic.
Sleep Disorder Advocacy
Shares her personal experience with idiopathic hypersomnia through public speaking engagements and supports organizations like Project Sleep and the Hypersomnia Foundation.
The Patient Journey
As a Patient Consultant for Jazz Pharmaceuticals, she uses storytelling and her lived experience to help teams better understand the patient's perspective.

Media Appearances

Caitlin has no verified media appearances

Work History

1-2024
Program Manager, Episodes of Care at Vanderbilt University Medical Center
10-2024
Patient Consultant at Jazz Pharmaceuticals
9-2023
Patient Advocate and Public Speaker at Project Sleep
8-2023 - 1-2024
Vice President of Patient Success at 365 Surgical, LLC
1-2023 - 8-2023
Program Director at 365 Surgical, LLC

Education

Bachelor of Science - BS from Southern Oregon University

More Information

Social Presence :

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Exp : 4 Location : Nashville Metropolitan Area, United States Job Level : Middle Designation : Program Manager, Episodes of Care at Vanderbilt University Medical Center
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Insights For Selling To Caitlin

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Address your competition clearly and confidently
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Caitlin is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Caitlin

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Caitlin move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Caitlin take some risk or not?

  • If necessary, they will be ready to take risks.

You And Caitlin

Personality Compatibility


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