Caitlin Gourley

Doer
DISC Type : ds

Sr Center Technical Support Manager at AT&T

Aurora, Colorado, United States

Overview

Caitlin Gourley is a technical support leader with over a decade of experience at AT&T, specializing in customer success and sales leadership. She excels at managing high-value enterprise accounts and leading teams to resolve complex network issues, significantly reducing service downtime.

Outside of her core role, Caitlin is focused on professional development in the technology sector. She recently completed a course in data engineering, demonstrating a commitment to expanding her technical knowledge and skills in emerging data-focused fields.

Unique fact: Early in her career, she achieved the #1 sales performance for protection plans out of a team of over 100 technical consultants.

Personality Overview

Results Focused

Risk-Accepting

Strategic Planner

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Technical Problem-Solving
Leads resolution for nationwide service outages and has a track record of cutting restoration times by up to 30% through process improvements.
Enterprise Account Management
Managed a portfolio of enterprise clients valued at over $5 million, consistently exceeding retention and upsell goals while ensuring high satisfaction ratings.
Customer Retention
Her career is built on driving customer growth and retention, balancing customer advocacy with business objectives to build long-term relationships.

Media Appearances

Caitlin has no verified media appearances

Work History

10-2020 - 5-2025
Sr Center Technical Support Manager at AT&T
1-2015 - 10-2020
National Account Manager at AT&T
1-2015 - 10-2020
Technical Consultant at AT&T

Education

Caitlin has no verified education history

More Information

Social Presence :

Prographics :

Exp : 10 Location : Aurora, Colorado, United States Job Level : N/A Designation : Sr Center Technical Support Manager at AT&T
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Insights For Selling To Caitlin

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Use phrases like 'your team deserves', 'best in class' etc.
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Caitlin is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Caitlin

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Caitlin move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Caitlin take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Caitlin

Personality Compatibility


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