Caitlin Gourley in

Caitlin Gourley

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Sr Center Technical Support Manager at AT&T
📍 Aurora, Colorado, United States

Caitlin Gourley is a technical support leader with over a decade of experience at AT&T, specializing in customer success and sales leadership. She excels at managing high-value enterprise accounts and leading teams to resolve complex network issues, significantly reducing service downtime.

Outside of her core role, Caitlin is focused on professional development in the technology sector. She recently completed a course in data engineering, demonstrating a commitment to expanding her technical knowledge and skills in emerging data-focused fields.

Unique fact: Early in her career, she achieved the #1 sales performance for protection plans out of a team of over 100 technical consultants.

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Experience
10 Years
Current Role
Sr Center Technical Support Manager
Location
Aurora, Colorado, United States
Personality Overview

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Priorities

Topics Caitlin cares about

Technical Problem-Solving
Leads resolution for nationwide service outages and has a track record of cutting restoration times by up to 30% through process improvements.
Enterprise Account Management
Managed a portfolio of enterprise clients valued at over $5 million, consistently exceeding retention and upsell goals while ensuring high satisfaction ratings.
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Career

Work history

10-2020 - 5-2025
Sr Center Technical Support Manager
AT&T
1-2015 - 10-2020
National Account Manager
AT&T
1-2015 - 10-2020
Technical Consultant
AT&T
In the press

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Education

Caitlin has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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