Caitlin Spears in

Caitlin Spears

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Director, Customer Care - Global Innovative Support at Clarivate
📍 Portland, Oregon, United States

Caitlin Spears is the Director of Global Innovative Customer Support at Clarivate, where she leads customer care for library technology products. Her career is built on ensuring customers maximize value from services, backed by a Master of Library and Information Science and certifications as a Customer Success Manager.

Originally studying Biology at the University of California, Santa Cruz, Caitlin has channeled her analytical skills into the technology and information services sector. She maintains an interest in her alma mater and the broader higher education industry.

Her unique academic path combines a degree in Biology with a masters in Library and Information Science.

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Experience
7 Years
Current Role
Director, Customer Care - Global Innovative Support
Job Level
Mid-senior
Location
Portland, Oregon, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Caitlin cares about

Customer Success
Her career progression into director-level roles and Certified Customer Success Manager (CCSM) certifications highlight her expertise in this area.
Library Technology
Holds a Master of Library and Information Science and has spent her career at library technology firms like Innovative Interfaces and Clarivate, supporting products like Sierra.
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Career

Work history

7-2023
Director, Customer Care - Global Innovative Support
Clarivate
5-2022 - 7-2023
Director, Global Innovative Support and Success
Clarivate
7-2020 - 5-2022
Director, Customer Success
Innovative Interfaces
2-2019 - 7-2020
Director, Customer Support
Innovative Interfaces
6-2018 - 2-2019
Director, Education & Consulting Services
Innovative Interfaces
In the press

Media appearances

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Education
2002 - 2004
MLIS
San José State University
1998 - 2000
BA Biology
University of California, Santa Cruz
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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