Camila Alicia Ortega Hermida

Judge
DISC Type : Dc

Customer Success Manager at HubSpot

Colombia

Overview

Camila is a Customer Success Manager at HubSpot, where she specializes in customer onboarding and training. Described by colleagues as energetic, professional, and talented, she has a background in content marketing and strategic planning. She holds a degree from Pontificia Universidad Javeriana and actively speaks at industry events.

Camila is passionate about sharing knowledge and helping people improve in their professional fields, often creating content in various formats to educate her customers. She enjoys working with people and guiding them towards success and better adoption of new tools and strategies.

Unique fact: Her undergraduate thesis on the use of shop windows as a communication channel for building aspirational worlds received academic honors.

Personality Overview

Generally Skeptic

Features Driven

Fast But Wary

They like to move fast and expect the same from others.  They prefer to be the ones controlling the conversation or defining the terms. They are not always relationship oriented.

Topics They Care About

AI in CX
Was a featured speaker at the Spark AI Summit, discussing HubSpot's AI tools for transforming marketing, sales, and customer service.
Customer Onboarding
Her career at HubSpot has focused on guiding new clients, ensuring they successfully adopt and configure the platform for optimal use.
Sales Automation
Creates content and tutorials focused on using tools like HubSpot's Sales Hub to automate and streamline sales processes for efficiency.

Media Appearances

Camila has no verified media appearances

Work History

7-2023
Customer Success Manager at HubSpot
4-2022 - 7-2023
Senior Customer Onboarding Specialist - Team Lead at HubSpot
2-2021 - 4-2022
Customer Onboarding Specialist at HubSpot
7-2020 - 2-2021
Senior Content Specialist at Scotiabank Colpatria
1-2019 - 7-2020
Knowledge Manager at sancho bbdo

Education

Diplomado from Universidad de La Sabana
2009 - 2015
Pregrado from Pontificia Universidad Javeriana

More Information

Social Presence :

Prographics :

Exp : 9 Location : Colombia Job Level : Middle Designation : Customer Success Manager at HubSpot
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Insights For Selling To Camila Alicia

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Objectively showcase the impact that your product creates
  • Speak about competitive differentiation that your product offers

DONT's

  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Camila Alicia is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Camila Alicia

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Camila Alicia move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Camila Alicia take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Camila Alicia

Personality Compatibility


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