Camila Alicia Ortega Hermida in

Camila Alicia Ortega Hermida

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Customer Success Manager at HubSpot
📍 Colombia

Camila is a Customer Success Manager at HubSpot, where she specializes in customer onboarding and training. Described by colleagues as energetic, professional, and talented, she has a background in content marketing and strategic planning. She holds a degree from Pontificia Universidad Javeriana and actively speaks at industry events.

Camila is passionate about sharing knowledge and helping people improve in their professional fields, often creating content in various formats to educate her customers. She enjoys working with people and guiding them towards success and better adoption of new tools and strategies.

Unique fact: Her undergraduate thesis on the use of shop windows as a communication channel for building aspirational worlds received academic honors.

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Experience
9 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Colombia
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Camila cares about

AI in CX
Was a featured speaker at the Spark AI Summit, discussing HubSpot's AI tools for transforming marketing, sales, and customer service.
Customer Onboarding
Her career at HubSpot has focused on guiding new clients, ensuring they successfully adopt and configure the platform for optimal use.
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Career

Work history

7-2023
Customer Success Manager
HubSpot
4-2022 - 7-2023
Senior Customer Onboarding Specialist - Team Lead
HubSpot
2-2021 - 4-2022
Customer Onboarding Specialist
HubSpot
7-2020 - 2-2021
Senior Content Specialist
Scotiabank Colpatria
1-2019 - 7-2020
Knowledge Manager
sancho bbdo
In the press

Media appearances

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Education
Diplomado
Universidad de La Sabana
2009 - 2015
Pregrado
Pontificia Universidad Javeriana
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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