Camillo Rinaldi

Critic
DISC Type : C

Diretor de operações at Sympla

Belo Horizonte, Minas Gerais, Brazil

Overview

Camillo is the Director of Operations and Customer Experience at Sympla, with 14 years of experience in strategic management and operations intelligence. He is recognized for identifying problems, structuring solutions, and building entire areas from scratch, such as Customer Experience. People often describe him as competent, strategic, and intelligent, with a rare ability to execute.

He has a strong interest in global technology and innovation, demonstrated by a recent trip to China where he studied the business models of tech giants like Alibaba and Tencent. He is fascinated by different business cultures, particularly the collective-focused management style he observed in Chinese companies.

Unique fact: After visiting Alibabas headquarters, he felt Brazil is still approaching Artificial Intelligence in a "small way" compared to its potential.

Personality Overview

Objective Thinker

Information Seeker

Precise

Unless the value is proven by data, they are unlikely to value fancy features.  They prefer to analyze logically and value objective facts over emotions. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Efficient Operations
He believes efficient operations are the heart of any business and has built his career optimizing processes, from anti-fraud to logistics and project management.
Customer Experience (CX)
He is a strong advocate for a customer-centric culture, having idealized and created the entire Customer Experience (CX) area at Sympla.
Chinese Tech Scene
He recently visited tech giants like Alibaba and Tencent in China to understand their scale and approach to innovation, sharing his insights publicly.

Media Appearances

Camillo has no verified media appearances

Work History

1-2022
Diretor de operações at Sympla
8-2021 - 1-2022
Líder de operações at Sympla
3-2020 - 7-2021
Gerente de Inteligência Operacional at Sympla
1-2017 - 2-2020
Supervisor de operações at Sympla
10-2015 - 12-2016
Analista de operações at Sympla

Education

2008 - 2012
Bachelor of Business Administration (B.B.A.) from Universidade Federal de Minas Gerais
2011 - 2011
Bachelor of Business Administration (BBA) from University of Liège

More Information

Social Presence :

Prographics :

Exp : 16 Location : Belo Horizonte, Minas Gerais, Brazil Job Level : N/A Designation : Diretor de operações at Sympla
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Insights For Selling To Camillo

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Be ready for penetrating questions and critical examination of your pitch
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Camillo is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Camillo

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Camillo move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Camillo take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Camillo

Personality Compatibility


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