Doreen Mulligan

Inspirer
DISC Type : di

Director, Customer Operations, Europe at Monzo Bank

Ireland

Overview

Doreen Mulligan is an experienced senior leader with over 15 years in customer service and operations for major fintech companies like Monzo Bank, Checkout. com, and PayPal. A Lean Six Sigma Green Belt, she specializes in program and vendor management, successfully delivering key global projects. Colleagues describe her as experienced and well-rounded.

Based in the Dublin area, Doreen is interested in personal fitness and took up running, completing a 0-5km running course to improve her fitness levels. She enjoys new challenges both professionally and personally.

She once led a global transformation of a merchant risk operations team that resulted in reduced fraud, increased revenue, and higher employee engagement.

Personality Overview

Charming & Persuasive

Confident & Optimistic

Generous

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Operations
Her entire career is focused on leading and improving customer operations, currently as a Director for Europe at Monzo Bank.
Operational Excellence
She previously served as Director of Operational Excellence at Checkout. com and is a certified Lean Six Sigma Green Belt.
Vendor Management
Has extensive experience managing global partner relationships, contract negotiations, and performance management, particularly during her time at PayPal and Meta.

Media Appearances

Doreen has no verified media appearances

Work History

8-2025
Director, Customer Operations, Europe at Monzo Bank
8-2023 - 8-2025
Director Operational Excellence at Checkout.com
6-2020 - 8-2023
Head of Partner Operations at Meta
10-2014 - 12-2018
Senior Manager, Go to Market, Seller Risk Services at PayPal
10-2011 - 10-2014
Partner Manager, Global Vendor Management at PayPal

Education

2006 - 2007
Diploma from Dublin Business School

More Information

Social Presence :

Prographics :

Exp : 32 Location : Ireland Job Level : Mid-senior Designation : Director, Customer Operations, Europe at Monzo Bank
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Insights For Selling To Doreen

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Look like someone who is on top of their game
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Doreen is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Doreen

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Doreen move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Doreen take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Doreen

Personality Compatibility


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