Doreen Mulligan in

Doreen Mulligan

Inspirer · DISC type di
Director, Customer Operations, Europe at Monzo Bank
📍 Ireland

Doreen Mulligan is an experienced senior leader with over 15 years in customer service and operations for major fintech companies like Monzo Bank, Checkout. com, and PayPal. A Lean Six Sigma Green Belt, she specializes in program and vendor management, successfully delivering key global projects. Colleagues describe her as experienced and well-rounded.

Based in the Dublin area, Doreen is interested in personal fitness and took up running, completing a 0-5km running course to improve her fitness levels. She enjoys new challenges both professionally and personally.

She once led a global transformation of a merchant risk operations team that resulted in reduced fraud, increased revenue, and higher employee engagement.

Read the full overview →
Experience
32 Years
Current Role
Director, Customer Operations, Europe
Job Level
Mid-senior
Location
Ireland
Personality Overview

How Doreen shows up

Charming & Persuasive
Confident & Optimistic
Generous

They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Priorities

Topics Doreen cares about

Customer Operations
Her entire career is focused on leading and improving customer operations, currently as a Director for Europe at Monzo Bank.
Operational Excellence
She previously served as Director of Operational Excellence at Checkout. com and is a certified Lean Six Sigma Green Belt.
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Career

Work history

8-2025
Director, Customer Operations, Europe
Monzo Bank
8-2023 - 8-2025
Director Operational Excellence
Checkout.com
6-2020 - 8-2023
Head of Partner Operations
Meta
10-2014 - 12-2018
Senior Manager, Go to Market, Seller Risk Services
PayPal
10-2011 - 10-2014
Partner Manager, Global Vendor Management
PayPal
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2007
Diploma
Dublin Business School
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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