Doreen Mulligan in

Doreen Mulligan

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Director, Customer Operations, Europe at Monzo Bank
📍 Ireland

Doreen Mulligan is an experienced senior leader with over 15 years in customer service and operations for major fintech companies like Monzo Bank, Checkout. com, and PayPal. A Lean Six Sigma Green Belt, she specializes in program and vendor management, successfully delivering key global projects. Colleagues describe her as experienced and well-rounded.

Based in the Dublin area, Doreen is interested in personal fitness and took up running, completing a 0-5km running course to improve her fitness levels. She enjoys new challenges both professionally and personally.

She once led a global transformation of a merchant risk operations team that resulted in reduced fraud, increased revenue, and higher employee engagement.

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Experience
32 Years
Current Role
Director, Customer Operations, Europe
Job Level
Mid-senior
Location
Ireland
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Doreen cares about

Customer Operations
Her entire career is focused on leading and improving customer operations, currently as a Director for Europe at Monzo Bank.
Operational Excellence
She previously served as Director of Operational Excellence at Checkout. com and is a certified Lean Six Sigma Green Belt.
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Career

Work history

8-2025
Director, Customer Operations, Europe
Monzo Bank
8-2023 - 8-2025
Director Operational Excellence
Checkout.com
6-2020 - 8-2023
Head of Partner Operations
Meta
10-2014 - 12-2018
Senior Manager, Go to Market, Seller Risk Services
PayPal
10-2011 - 10-2014
Partner Manager, Global Vendor Management
PayPal
In the press

Media appearances

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Education
2006 - 2007
Diploma
Dublin Business School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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