Carl C. is the Head of Back Office for Customer Service at Castle Water, where he has risen through the ranks from a Complaints Handler. He holds an MBA Essentials certificate from The London School of Economics and a degree in Secure and Forensic Computing from The University of Huddersfield.
His educational background in Secure and Forensic Computing provides him with a unique and technical foundation for his customer service leadership role.
Carl C.
Head of Back Office at Castle Water
Perth, Scotland, United Kingdom
Overview
Topics They Care About
Back Office Operations
As the Head of Back Office, he is directly responsible for the efficiency and management of the company's customer service support functions.
Customer Advocacy
His career progression from a Complaints Handler to a leadership position highlights a deep focus on resolving customer issues and improving service.
Water Utility Sector
He works at Castle Water and shows interest in other major industry players like Thames Water and Scottish Water, indicating a focus on the sector.
Media Appearances
Carl has no verified media appearances
Work History
Head of Back Office at Castle Water
Team Lead at Castle Water
Complaints Handler at Castle Water
Customer Service Manager at Tesco
Education
MBA Essentials from The London School of Economics and Political Science (LSE)
Secure and Forensic Computing from The University of Huddersfield
More Information
Social Presence :
Prographics :
Exp : N/A
Location : Perth, Scotland, United Kingdom
Job Level : Mid-senior
Designation : Head of Back Office at Castle Water
