Carl Croft in

Carl Croft

Commander · DISC type D
Head of Client Experience at Hermès
📍 United Kingdom

Carl Croft is the Head of Client Experience at Hermès, an expert in the luxury fashion retail sector with previous leadership roles at Christian Dior Couture. He is a people-focused leader dedicated to fostering retail excellence and creating engaging training programs. Colleagues describe him as positive, passionate, and dynamic.

Outside of work, Carl is dedicated to philanthropic causes. He actively participates in fundraising challenges, demonstrating a commitment to supporting charities that are meaningful to him and his colleagues. He has an educational background in International Restaurant and Hotel Management.

He recently completed a three-day charity cycling event, riding from London to Paris to raise funds for children with rare genetic disorders.

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Experience
10 Years
Current Role
Head of Client Experience
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Carl shows up

Very Quick
Impact-Driven
Strong-Willed

They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact. They like to stay in control of the negotiation or defining of the terms.

Priorities

Topics Carl cares about

Luxury Client Experience
His career is centered on elevating the client journey in luxury retail, with his current role at Hermès focusing on this.
Retail Team Development
He has extensive experience redefining training departments and launching retail academies at major brands like Christian Dior Couture.
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Career

Work history

4-2025
Head of Client Experience
Hermès
1-2021 - 3-2025
Head of Training & Retail Performance lead for the UK/Ireland
Christian Dior Couture
1-2020 - 8-2020
Global Training Manager
Pink Shirtmaker
5-2018 - 7-2018
Training Manager - UK & EMEA
Clive Christian Perfume
6-2015 - 5-2018
Area Sales & Education Manager - UK & EU
Clive Christian Perfume
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2008 - 2010
Higher diploma in International Restaurant and Hotel Management
International Hotel School
Education details unavailable
Maragon Private School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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