Carl Croft in

Carl Croft

Login to view DISC.
Head of Client Experience at Hermès
📍 United Kingdom

Carl Croft is the Head of Client Experience at Hermès, an expert in the luxury fashion retail sector with previous leadership roles at Christian Dior Couture. He is a people-focused leader dedicated to fostering retail excellence and creating engaging training programs. Colleagues describe him as positive, passionate, and dynamic.

Outside of work, Carl is dedicated to philanthropic causes. He actively participates in fundraising challenges, demonstrating a commitment to supporting charities that are meaningful to him and his colleagues. He has an educational background in International Restaurant and Hotel Management.

He recently completed a three-day charity cycling event, riding from London to Paris to raise funds for children with rare genetic disorders.

Read the full overview →
Experience
10 Years
Current Role
Head of Client Experience
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Carl shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Carl cares about

Luxury Client Experience
His career is centered on elevating the client journey in luxury retail, with his current role at Hermès focusing on this.
Retail Team Development
He has extensive experience redefining training departments and launching retail academies at major brands like Christian Dior Couture.
+5 more topics Login to view topics
Career

Work history

4-2025
Head of Client Experience
Hermès
1-2021 - 3-2025
Head of Training & Retail Performance lead for the UK/Ireland
Christian Dior Couture
1-2020 - 8-2020
Global Training Manager
Pink Shirtmaker
5-2018 - 7-2018
Training Manager - UK & EMEA
Clive Christian Perfume
6-2015 - 5-2018
Area Sales & Education Manager - UK & EU
Clive Christian Perfume
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2008 - 2010
Higher diploma in International Restaurant and Hotel Management
International Hotel School
Education details unavailable
Maragon Private School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Hermès Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Carl. Free, 10 seconds.