Carla Silvestre

Commander
DISC Type : D

Client Services Manager at Zayo Group

New York, New York, United States

Overview

Carla has no verified overview

Personality Overview

Strong-Willed

Very Quick

Impact-Driven

They like to be in a position where they can control the conversation and terms.  They are not focused on building rapport and relationships. More than the product, they care about the effectiveness of the product.

Topics They Care About

Carla has no verified topics they care about

Media Appearances

Carla has no verified media appearances

Work History

5-2026
Client Services Manager at Zayo Group
2-2024
Client Services Manager at Crown Castle
1-2021 - 2-2024
Customer Success Consultant at Lumen Technologies
5-2018 - 12-2020
Client Support Manager at Lumen Technologies
11-2017 - 5-2018
Client Account Manager at GTT

Education

1992 - 1996
Bachelor of Science (B.S.) from Marymount College, Tarrytown NY

More Information

Social Presence :

Prographics :

Exp : 28 Location : New York, New York, United States Job Level : Middle Designation : Client Services Manager at Zayo Group
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Insights For Selling To Carla

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carla is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Carla

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Carla move?

  • They can take decisions very fast if you manage to convince them.
  • Can Carla take some risk or not?

  • The risks don’t matter much to them.

You And Carla

Personality Compatibility


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