Carlos Madrid in

Carlos Madrid

Login to view DISC.
Vice President, Global Professional Services at SuccessKPI
📍 Washington DC-Baltimore Area, United States

Carlos Madrid is a global pre-sales and professional services executive with over 15 years of experience in enterprise software. He is known for building high-performing teams, exceeding sales quotas, and driving global expansion. He holds an MBA from the University of Maryland.

Based on recommendations, Carlos is described as an inspiring and smart leader with a great sense of humor. People who work with him praise his technical knowledge, problem-solving skills, and genuine care for his teams personal and professional growth.

As a founding executive at SuccessKPI, he architected and scaled the entire post-sales organization from zero.

Read the full overview →
Experience
26 Years
Current Role
Vice President, Global Professional Services
Job Level
Senior
Location
Washington DC-Baltimore Area, United States
Personality Overview

How Carlos shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Carlos cares about

Scaling SaaS Teams
At SuccessKPI, he built the Customer Success, Technical Support, Education, and Professional Services functions from the ground up as a founding executive.
Global Expansion
His career includes leading worldwide OEM presales, managing sales engineering for the Americas, and serving as the acting General Manager for Latin America.
+4 more topics Login to view topics
Career

Work history

8-2024
Vice President, Global Professional Services
SuccessKPI
12-2020 - 8-2024
Vice President, Global Customer Success
SuccessKPI
4-2016 - 12-2020
Vice President, Sales Engineering - Americas
MicroStrategy
5-2015 - 4-2016
Senior Director, Worldwide Corporate Presales
MicroStrategy
4-2013 - 5-2015
Director, Worldwide OEM Presales
MicroStrategy
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master of Business Administration (M.B.A.)
University of Maryland
Bachelor of Science (B.S.)
Tecnológico de Monterrey
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other SuccessKPI Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Carlos. Free, 10 seconds.