Carol G. in

Carol G.

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Senior Vice President, Customer Success at Elsevier
📍 Washington DC-Baltimore Area, United States

Carol is a Senior Vice President of Customer Success at Elsevier, focused on using CS as a lever for growth, retention, and long-term value. With an MBA from the University of Maryland and experience at Interfolio and Hobsons, she specializes in scalable operating models. Colleagues describe her as strategic, driven, and a leader with integrity.

She is known for her professional mantras that she shares with her teams.

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Experience
24 Years
Current Role
Senior Vice President, Customer Success
Job Level
Leadership
Location
Washington DC-Baltimore Area, United States
Personality Overview

How Carol shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carol cares about

CS as a Growth Lever
Her philosophy centers on customer success not just as a function, but as a primary driver for revenue performance, efficiency, and long-term enterprise value.
Go-to-Market Strategy
She specializes in building operating models that align Sales, Customer Success, and Product teams around customer outcomes and revenue transformation.
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Career

Work history

1-2024
Senior Vice President, Customer Success
Elsevier
9-2022 - 1-2024
Senior Consultant, Customer Growth
Elsevier
10-2017 - 9-2022
Chief Client Officer
Interfolio, Inc.
4-2014 - 9-2017
Chief Services Officer
Decision Lens
9-2012 - 3-2014
Vice President, Higher Education Consulting
Hobsons
In the press

Media appearances

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Education
1998 - 2000
MBA
University of Maryland - Robert H. Smith School of Business
BA
SUNY Oneonta
RELX Enterprise Leadership Program
Harvard Business School Executive Education
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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