Senior Vice President, Customer Success at Elsevier
📍 Washington DC-Baltimore Area, United States
Carol is a Senior Vice President of Customer Success at Elsevier, focused on using CS as a lever for growth, retention, and long-term value. With an MBA from the University of Maryland and experience at Interfolio and Hobsons, she specializes in scalable operating models. Colleagues describe her as strategic, driven, and a leader with integrity.
She is known for her professional mantras that she shares with her teams.
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Experience
24 Years
Current Role
Senior Vice President, Customer Success
Job Level
Leadership
Location
Washington DC-Baltimore Area, United States
Personality Overview
How Carol shows up
Slow Starter
Trusting Of Others
Thoughtfully Quick
Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.
Priorities
Topics Carol cares about
CS as a Growth Lever
Her philosophy centers on customer success not just as a function, but as a primary driver for revenue performance, efficiency, and long-term enterprise value.
Go-to-Market Strategy
She specializes in building operating models that align Sales, Customer Success, and Product teams around customer outcomes and revenue transformation.
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Career
Work history
1-2024
Senior Vice President, Customer Success
Elsevier
9-2022 - 1-2024
Senior Consultant, Customer Growth
Elsevier
10-2017 - 9-2022
Chief Client Officer
Interfolio, Inc.
4-2014 - 9-2017
Chief Services Officer
Decision Lens
9-2012 - 3-2014
Vice President, Higher Education Consulting
Hobsons
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
1998 - 2000
MBA
University of Maryland - Robert H. Smith School of Business
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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