Carol Hilliard

Energizer
DISC Type : I

Chief Operating Officer at TPx

County Cork, Ireland

Overview

As Chief Operating Officer at TPx, Carol Hilliard applies over 25 years of experience leading global teams through significant business transformations. An alumna of the University of Limerick, she excels in business process optimization and organizational alignment, with a pragmatic, task-focused approach to implementing strategic direction in complex, multi-cultural environments.

Originally from Limerick, Ireland, Carol has cultivated a global career, gaining extensive experience managing large, diverse teams across North America, Europe, the Middle East, Africa, and the Asia-Pacific regions. Her background reflects a deep understanding of navigating different cultural and business landscapes to drive success.

She was promoted to COO after demonstrating success in improving the customer experience and driving operational efficiency as SVP at TPx.

Personality Overview

Imaginative

Enthusiastic

Relationship Oriented

They are friendly, approachable and love to make new connections.  They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Business Transformation
Her career is centered on leading global teams through significant business and operational transformations.
Customer Experience
A primary focus of her leadership roles at both TPx and PGi, where she led customer success and support divisions.
Operational Efficiency
As COO, she is passionate about driving growth through strong business process optimization and organizational alignment.

Media Appearances

TPx Communications – Leadership Profile. Featured in The Org

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Carol Hilliard | Chief Operating Officer - TPx. Featured in TPx (official website)

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Work History

5-2023
Chief Operating Officer at TPx
10-2020 - 4-2023
SVP Technical support and service implementation at TPx
2-2018 - 8-2020
SVP Customer Success at PGi
2-2009 - 1-2018
SVP Customer Services, EMEA & APAC at PGi
1-2001 - 1-2009
Vice President and CTO Elsevier EMEA at RELX

Education

Carol has no verified education history

More Information

Social Presence :

Prographics :

Exp : 33 Location : County Cork, Ireland Job Level : Leadership Designation : Chief Operating Officer at TPx
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Insights For Selling To Carol

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carol is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Carol

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Carol move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Carol take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Carol

Personality Compatibility


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