Carol Hilliard in

Carol Hilliard

Energizer · DISC type I
Chief Operating Officer at TPx
📍 County Cork, Ireland

As Chief Operating Officer at TPx, Carol Hilliard applies over 25 years of experience leading global teams through significant business transformations. An alumna of the University of Limerick, she excels in business process optimization and organizational alignment, with a pragmatic, task-focused approach to implementing strategic direction in complex, multi-cultural environments.

Originally from Limerick, Ireland, Carol has cultivated a global career, gaining extensive experience managing large, diverse teams across North America, Europe, the Middle East, Africa, and the Asia-Pacific regions. Her background reflects a deep understanding of navigating different cultural and business landscapes to drive success.

She was promoted to COO after demonstrating success in improving the customer experience and driving operational efficiency as SVP at TPx.

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Experience
33 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
County Cork, Ireland
Personality Overview

How Carol shows up

Imaginative
Enthusiastic
Relationship Oriented

They are friendly, approachable and love to make new connections. They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Priorities

Topics Carol cares about

Business Transformation
Her career is centered on leading global teams through significant business and operational transformations.
Customer Experience
A primary focus of her leadership roles at both TPx and PGi, where she led customer success and support divisions.
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Career

Work history

5-2023
Chief Operating Officer
TPx
10-2020 - 4-2023
SVP Technical support and service implementation
TPx
2-2018 - 8-2020
SVP Customer Success
PGi
2-2009 - 1-2018
SVP Customer Services, EMEA & APAC
PGi
1-2001 - 1-2009
Vice President and CTO Elsevier EMEA
RELX
In the press

Media appearances

TPx Communications – Leadership Profile. Featured in The Org
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Carol Hilliard | Chief Operating Officer - TPx. Featured in TPx (official website)
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Education

Carol has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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