Carol Liccardello in

Carol Liccardello

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Manager, End User Computing at HTC Global Services
📍 United States

Carol Liccardello is an IT Manager at HTC Global Services with over a decade of experience leading network engineering and end-user computing. She specializes in enterprise networking, endpoint security, and identity management with technologies like O365 and Okta. A recommendation highlights her as being very "competent" and "well rounded. "

Beyond her technical roles, Carol shows a commitment to professional development and workplace culture, having recently completed a course in Diversity, Equity, Inclusion, and Belonging. Her interests align with industry leaders like Cisco and the National Security Agency, indicating a deep passion for technology and security.

Unique fact: Her expertise is rooted in both real-world application and education, having previously served as a Cisco Tutor and Lab Aide at Macomb Community College.

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Experience
10 Years
Current Role
Manager, End User Computing
Job Level
Middle
Location
United States
Personality Overview

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Priorities

Topics Carol cares about

Network Security
Her experience includes managing Cisco ASA/Firepower and SonicWall security appliances, overseeing VPN migrations, and holding a CCNA Security certification.
End-User Computing
Leads EUC and Field Support operations at HTC, focusing on device lifecycle management, endpoint security with tools like CrowdStrike, and service desk excellence.
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Career

Work history

7-2022
Manager, End User Computing
HTC Global Services
9-2021 - 7-2022
Client Relationship Executive
HTC Global Services
3-2017 - 9-2021
Information Technology Infrastructure Manager
HTC Global Services
1-2013 - 10-2013
Cisco Tutor/Lab Aide
Macomb Community College
5-2012 - 12-2012
Computer Technician
A2Z Computer
In the press

Media appearances

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Education
2011 - 2013
Associate of Applied Science Information Technology-Networking Specialist
Macomb Community College
Bachelor of Technology - BTech
Capella University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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