Carol Liccardello

Enthusiast
DISC Type : i

Manager, End User Computing at HTC Global Services

United States

Overview

Carol Liccardello is an IT Manager at HTC Global Services with over a decade of experience leading network engineering and end-user computing. She specializes in enterprise networking, endpoint security, and identity management with technologies like O365 and Okta. A recommendation highlights her as being very "competent" and "well rounded. "

Beyond her technical roles, Carol shows a commitment to professional development and workplace culture, having recently completed a course in Diversity, Equity, Inclusion, and Belonging. Her interests align with industry leaders like Cisco and the National Security Agency, indicating a deep passion for technology and security.

Unique fact: Her expertise is rooted in both real-world application and education, having previously served as a Cisco Tutor and Lab Aide at Macomb Community College.

Personality Overview

Amiable & Agreeable

Non-Confrontational

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Network Security
Her experience includes managing Cisco ASA/Firepower and SonicWall security appliances, overseeing VPN migrations, and holding a CCNA Security certification.
End-User Computing
Leads EUC and Field Support operations at HTC, focusing on device lifecycle management, endpoint security with tools like CrowdStrike, and service desk excellence.
Identity Management
She has direct experience overseeing hybrid Microsoft 365 environments and implementing Okta identity management, including MFA and Azure AD integrations.

Media Appearances

Carol has no verified media appearances

Work History

7-2022
Manager, End User Computing at HTC Global Services
9-2021 - 7-2022
Client Relationship Executive at HTC Global Services
3-2017 - 9-2021
Information Technology Infrastructure Manager at HTC Global Services
1-2013 - 10-2013
Cisco Tutor/Lab Aide at Macomb Community College
5-2012 - 12-2012
Computer Technician at A2Z Computer

Education

2011 - 2013
Associate of Applied Science Information Technology-Networking Specialist from Macomb Community College
Bachelor of Technology - BTech from Capella University

More Information

Social Presence :

Prographics :

Exp : 10 Location : United States Job Level : Middle Designation : Manager, End User Computing at HTC Global Services
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Insights For Selling To Carol

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carol is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Carol

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Carol move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Carol take some risk or not?

  • They can take some low-probability risks if needed.

You And Carol

Personality Compatibility


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