Carolina Gonçalves Miranda in

Carolina Gonçalves Miranda

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Analista de Experiência do Cliente Sênior at Elos Inpasa
📍 Campinas, São Paulo, Brazil

Carolina is a Customer Experience leader with 5 years of experience in CX and B2B, specializing in pre-sale experience and B2B sales conversions. She graduated in Production Engineering from Pontifícia Universidade Católica de Campinas.

Carolina is deeply interested in customer and employee experience, focusing on strategies that create positive interactions. She actively promotes continuous improvement through process mapping and quality tools.

People often call her an "excellent professional" with "initiative" and a "focus on work and proposed projects. "

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Experience
6 Years
Current Role
Analista de Experiência do Cliente Sênior
Location
Campinas, São Paulo, Brazil
Personality Overview

How Carolina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carolina cares about

Customer Experience
Carolina has spent 2 years in Customer Experience, managing a team focused on pre-sale experience, conversion rates, NPS, and customer journey analysis.
Employee Experience
She frequently posts about the importance of Employee Experience as the first step to enchanting customers, actively structuring and promoting it.
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Career

Work history

9-2025
Analista de Experiência do Cliente Sênior
Elos Inpasa
8-2024 - 8-2025
Analista de Customer Experience Sênior
CPFL Energia
7-2021 - 1-2024
Customer Expecience Supervisor
Alura
7-2020 - 7-2021
Commercial Analyst
Alura
1-2018 - 12-2019
Quality Engineering Internship
Pirelli Pneus
In the press

Media appearances

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Education
2015 - 2019
Bachelor Degree
Pontifícia Universidade Católica de Campinas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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