Carolina Gonçalves Miranda

Researcher
DISC Type : Cs

Analista de Experiência do Cliente Sênior at Elos Inpasa

Campinas, São Paulo, Brazil

Overview

Carolina is a Customer Experience leader with 5 years of experience in CX and B2B, specializing in pre-sale experience and B2B sales conversions. She graduated in Production Engineering from Pontifícia Universidade Católica de Campinas.

Carolina is deeply interested in customer and employee experience, focusing on strategies that create positive interactions. She actively promotes continuous improvement through process mapping and quality tools.

People often call her an "excellent professional" with "initiative" and a "focus on work and proposed projects. "

Personality Overview

Process Focused

ROI Seeker

Soft Communicator

They do not like taking risks at all and go for proven options in the end.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Experience
Carolina has spent 2 years in Customer Experience, managing a team focused on pre-sale experience, conversion rates, NPS, and customer journey analysis.
Employee Experience
She frequently posts about the importance of Employee Experience as the first step to enchanting customers, actively structuring and promoting it.
B2B Sales Growth
With 3 years in the B2B area, Carolina has analyzed B2B sales conversions, participated in negotiations, and created strategies to increase sales.

Media Appearances

Carolina has no verified media appearances

Work History

9-2025
Analista de Experiência do Cliente Sênior at Elos Inpasa
8-2024 - 8-2025
Analista de Customer Experience Sênior at CPFL Energia
7-2021 - 1-2024
Customer Expecience Supervisor at Alura
7-2020 - 7-2021
Commercial Analyst at Alura
1-2018 - 12-2019
Quality Engineering Internship at Pirelli Pneus

Education

2015 - 2019
Bachelor Degree from Pontifícia Universidade Católica de Campinas

More Information

Social Presence :

Prographics :

Exp : 6 Location : Campinas, São Paulo, Brazil Job Level : N/A Designation : Analista de Experiência do Cliente Sênior at Elos Inpasa
URL has been copied!

Insights For Selling To Carolina

During A Call Or A Meeting

DO's

  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • Use a presentation with information before getting into a live product walkthrough
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results

DONT's

  • Avoid emotional and informal language, stay objective and to the point instead
  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolina is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Carolina

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Carolina move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Carolina take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Carolina

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.