Caroline Bachelder

Observer
DISC Type : ic

Client Services Account Director at Brilliant

United States

Overview

Caroline is the Client Services Account Director at Brillian, where she leads and develops a high-performing customer success team. She has a notable 6. 5-year tenure at Alyce, where she advanced from being the first operations hire to Director of Operations. She holds a Bachelor of Science from Endicott College.

Based on her professional history in the corporate gifting space and a certification in food safety, Caroline may have an interest in the hospitality and culinary sectors. She has also shown interest in organizations like Boston Childrens Hospital, suggesting a passion for community causes.

Unique fact: Caroline was the 7th employee at Alyce, joining after its seed funding round and growing with the company for over six years.

Personality Overview

Value Driven

Curious

Assertive

They are generally good communicators and can be hard to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Client Success
Her current role focuses on leading a client services team to build strong relationships and ensure the success of gifting campaigns.
Team Leadership
Passionate about coaching and developing her team, she fosters a collaborative culture that values learning and proactive problem-solving.
Operations Strategy
She rose from Operations Assistant to Director at Alyce and is praised for enabling "operational agility" in fast-paced environments.

Media Appearances

Caroline has no verified media appearances

Work History

5-2024 - 5-2025
Client Services Account Director at Brilliant
2-2024 - 5-2024
Director of Marketplace Operations at Sendoso
6-2021 - 2-2024
Senior Manager, Marketplace Strategy at Alyce
6-2019 - 6-2021
Operations Project Manager at Alyce
1-2018 - 6-2019
Operations Assistant at Alyce

Education

2012 - 2016
Bachelor of Science (B.S.) from Endicott College
2008 - 2012
Education details unavailable from Pingree School

More Information

Social Presence :

Prographics :

Exp : 8 Location : United States Job Level : N/A Designation : Client Services Account Director at Brilliant
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Insights For Selling To Caroline

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Help them realize that there is no personal risk in making this decision
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Caroline is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Caroline

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Caroline move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Caroline take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Caroline

Personality Compatibility


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