Carolyn Chia

Judge
DISC Type : Dc

Lead | Organisation Development | Change Management | Editor-in-Chief Office | EMTM at SPH Media

Singapore

Overview

Carolyn is an experienced project manager and change agent with over 15 years in government administration. A certified PMP, she excels in strategic planning, design thinking, and organizational development. Colleagues describe her as sharp, talented, and meticulous. She earned her bachelors degree from Nanyang Technological University and is a member of the PMI and IAF.

Outside of her formal roles, Carolyn is a keen observer of human resilience and kindness, drawing inspiration from her travels. She has also contributed as a "citizen journalist, " showcasing her interest in community stories. Her personal brand reflects a creative and dynamic approach to her professional life, identifying as a "Visual Alchemist" and "Project Ninja. "

She uniquely blends her corporate skills with a creative entrepreneurial spirit, having founded OOHCAROL to help organizations through visual alchemy.

Personality Overview

Features Driven

Objective Thinker

Fast But Wary

They prefer to be the ones controlling the conversation or defining the terms.  They take a lot of pride in personal achievements. They are not always relationship oriented.

Topics They Care About

Visual Facilitation
A core tenet of her work as a Senior Graphic Recorder and founder of OOHCAROL, where she uses visuals to drive project success and organizational change.
Change Management
Identifies as a "Change Management Activist" and holds multiple roles focused on strategy and change, backed by a Prosci certification.
Design Thinking
Utilizes design thinking and agile methodologies to shape corporate culture and enhance the employee experience in her leadership roles at SPH Media.

Media Appearances

Carolyn has no verified media appearances

Work History

5-2023
Lead | Organisation Development | Change Management | Editor-in-Chief Office | EMTM at SPH Media
6-2024 - 5-2025
Lead | Organisation Development | Strategy & Change Management | CEO Office at SPH Media
9-2021 - 5-2023
Lead Experience Designer | Employee Engagement & Culture | HR at SPH Media
7-2019
Founder at OOHCAROL
8-2020 - 2-2021
Senior Manager Organization Development at Ministry of Communications and Information

Education

6-2000 - 7-2004
Bachelor's degree - Wee Kim Wee School of Communication Studies from Nanyang Technological University Singapore
2014 - 2014
Project Management Professional from National University of Singapore (ISS)

More Information

Social Presence :

Prographics :

Exp : 9 Location : Singapore Job Level : Middle Designation : Lead | Organisation Development | Change Management | Editor-in-Chief Office | EMTM at SPH Media
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Insights For Selling To Carolyn

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Refer to testimonials from well-known industry leaders
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolyn is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Carolyn

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Carolyn move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Carolyn take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Carolyn

Personality Compatibility


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