Casey Helton

Galvanizer
DISC Type : Id

Director, Technical Account Management at LaunchDarkly

Tillamook, Oregon, United States

Overview

Casey is an accomplished leader in customer success and professional services, currently serving as the Director of Technical Account Management at LaunchDarkly. He specializes in building and scaling high-performing global teams from scratch. Colleagues describe him as a positive, professional, and exemplary leader who quickly masters new products.

Beyond his career in technology, Casey pursues his creative passion as a professional photographer. He has established and operates his own photography business, demonstrating a blend of technical expertise and artistic skill.

Unique fact: Casey successfully built an entire professional services team and its operational methodologies from the ground up at Lacework.

Personality Overview

Socially Adept

Self-Assured

Persuader

They are charming and have the ability to align others behind their decisions.  They like to keep things under control. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

Customer Success
His entire career is centered on delighting customers, fostering trust, and ensuring technical enablement throughout the post-sales journey.
Building Technical Teams
He has a proven track record of defining, growing, and transforming technical account management and professional services teams at multiple companies.
Professional Services
He has extensive experience defining and scaling professional services offerings, driving efficiency, and increasing revenue.

Media Appearances

Casey has no verified media appearances

Work History

12-2024
Director, Technical Account Management at LaunchDarkly
Photographer at Chelton Photography
4-2023 - 12-2024
Director, Customer Success Delivery at Lacework
6-2022 - 4-2023
Sr. Manager, Solution Architects & Delivery - America at Lacework
10-2021 - 6-2022
Sr. Solution Architect at Lacework

Education

2006 - 2009
Education details unavailable from Oregon State University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Tillamook, Oregon, United States Job Level : Mid-senior Designation : Director, Technical Account Management at LaunchDarkly
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Insights For Selling To Casey

During A Call Or A Meeting

DO's

  • Focus on building a relationship, it can play a key role in their decision making
  • Present testimonials from existing customers about their experience with your product
  • Help them weigh the risks by sharing how others made similar decisions

DONT's

  • Do not come across as negative or non-supportive, work with them as a partner
  • Don’t rely too much on what they promise, make your own deductions
  • Don’t be excessively objective, focus on building a story first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Casey is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Casey

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Casey move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Casey take some risk or not?

  • They can take risks if necessary.

You And Casey

Personality Compatibility


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