Casie Bright-Rives

Evaluator
DISC Type : dsc

Regional Customer Care Supervisor at Metronet

United States

Overview

Casie Bright-Rives is a Regional Customer Care Supervisor at Metronet, specializing in customer experience excellence and outsourced partner support. She excels in building high-performing teams and driving customer loyalty.

Casie is dedicated to continuous learning, frequently completing courses on leadership and communication. She values teamwork, making connections, and fostering supportive environments.

She is adept at simplifying complex processes through creative communication, particularly using tools like PowerPoint.

Personality Overview

Thorough Evaluator

Fast But Analytical

Quality Focused

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Experience
Casie leads regional customer care and outsourced partner support, focusing on delivering experiences that drive loyalty and ensure customers feel supported and heard.
Leadership Development
She frequently engages with leadership courses and events, emphasizing people-first leadership, growth mindset, and effective communication strategies.
Team Building
Casie consistently highlights the importance of teamwork and collaboration, actively participating in team-building activities and making connections at industry events.

Media Appearances

Casie has no verified media appearances

Work History

4-2023
Regional Customer Care Supervisor at Metronet
2-2019
Sales Support Supervisor at Metronet

Education

Casie has no verified education history

More Information

Social Presence :

Prographics :

Exp : 7 Location : United States Job Level : N/A Designation : Regional Customer Care Supervisor at Metronet
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Insights For Selling To Casie

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Casie is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Casie

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Casie move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Casie take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Casie

Personality Compatibility


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