Catalina Hernández Orta

Critic
DISC Type : C

Junior Ops Analyst at Klar

Mexico City, Mexico

Overview

Catalina Hernández Orta is an Operations Analyst at Klar, specializing in customer experience and service quality. A graduate of Universidad Nacional Autónoma de México, she excels in data analysis, fraud detection, and process improvement, drawing from her significant experience at Uber and Cornershop.

She possesses a unique career trajectory, having advanced from a hands-on Shopper role to a quality specialist and now to an operations analyst within the tech industry.

Personality Overview

Objective Thinker

Negotiator

ROI Driven

They don’t appreciate bells and whistles unless backed by data.  They like to take decisions independently and do not seek others' support often. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Customer Experience
Expert in ensuring service quality exceeds company expectations, with a background in managing customer relations, quality audits, and process improvement.
Operations Analysis
Focuses on using data analysis and research to identify areas for improvement and propose effective solutions in her current role at Klar.
Fraud Detection
Possesses direct experience in identifying and mitigating fraud within customer service and operational contexts from her time at Uber and Cornershop.

Media Appearances

Catalina has no verified media appearances

Work History

4-2025
Junior Ops Analyst at Klar
6-2022 - 12-2024
Service Quality Specialist I at Uber
9-2021 - 6-2022
Quality Agent MX at Cornershop by Uber
10-2016 - 9-2021
Shopper at Cornershop by Uber
3-2015 - 9-2016
Asistente de dirección at DentalClinic

Education

1-2015 - 8-2020
Licenciatura from Universidad Nacional Autónoma de México

More Information

Social Presence :

Prographics :

Exp : 11 Location : Mexico City, Mexico Job Level : Middle Designation : Junior Ops Analyst at Klar
URL has been copied!

Insights For Selling To Catalina

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Be ready for penetrating questions and critical examination of your pitch
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try too hard to build a relationship with them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Catalina is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Catalina

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Catalina move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Catalina take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Catalina

Personality Compatibility


Other Klar Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.