Catalina Hernández Orta in

Catalina Hernández Orta

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Junior Ops Analyst at Klar
📍 Mexico City, Mexico

Catalina Hernández Orta is an Operations Analyst at Klar, specializing in customer experience and service quality. A graduate of Universidad Nacional Autónoma de México, she excels in data analysis, fraud detection, and process improvement, drawing from her significant experience at Uber and Cornershop.

She possesses a unique career trajectory, having advanced from a hands-on Shopper role to a quality specialist and now to an operations analyst within the tech industry.

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Experience
11 Years
Current Role
Junior Ops Analyst
Job Level
Middle
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Catalina cares about

Customer Experience
Expert in ensuring service quality exceeds company expectations, with a background in managing customer relations, quality audits, and process improvement.
Operations Analysis
Focuses on using data analysis and research to identify areas for improvement and propose effective solutions in her current role at Klar.
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Career

Work history

4-2025
Junior Ops Analyst
Klar
6-2022 - 12-2024
Service Quality Specialist I
Uber
9-2021 - 6-2022
Quality Agent MX
Cornershop by Uber
10-2016 - 9-2021
Shopper
Cornershop by Uber
3-2015 - 9-2016
Asistente de dirección
DentalClinic
In the press

Media appearances

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Education
1-2015 - 8-2020
Licenciatura
Universidad Nacional Autónoma de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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