Catharina Johnson

Observer
DISC Type : ic

Head of Customer Service at Corona Energy

Watford, England, United Kingdom

Overview

Catharina is the Head of Customer Service at Corona Energy, where she has built her career through various management roles. She possesses deep expertise in complaints, compliance, and regulations, and holds both a Bachelors and a Masters degree in History from The Open University.

Outside of work, Catharina is passionate about education and history, running her own tutoring business called Tudor Rose Tutoring. She is also dedicated to charity fundraising and participates in extreme endurance challenges, such as a 100km trek across the Sahara Desert.

Unique fact: Catharina is a cancer survivor who completed her Masters degree while working full-time, graduating just three years after a major health scare.

Personality Overview

Value Driven

Assertive

Curious

They are generally strong communicators and are not easy to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience
Her entire career progression at Corona Energy has been within customer service, moving from Complaints Manager to her current Head of Department role.
Workplace Wellbeing
She has publicly shared her personal health struggles to highlight the importance of supportive employers and advocate for better organizational support.
History & Education
She earned both an MA and a BA in History while working and now runs a tutoring service for students in her spare time.

Media Appearances

Catharina has no verified media appearances

Work History

4-2025
Head of Customer Service at Corona Energy
8-2023 - 4-2025
Customer Service Operations Manager at Corona Energy
11-2022 - 8-2023
Complaints Manager and Change of Ownership Manager at Corona Energy
6-2021 - 11-2022
Complaints Manager and Customer Services Manager at Corona Energy
2-2020 - 6-2021
Complaints Manager at Corona Energy

Education

2017 - 2020
Bachelor's degree from The Open University
2020 - 2023
Master's degree from The Open University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Watford, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Service at Corona Energy
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Insights For Selling To Catharina

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Ask them questions to understand their needs better while staying affable
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Catharina is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Catharina

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Catharina move?

  • They like to analyze well and then make their decisions.
  • Can Catharina take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Catharina

Personality Compatibility


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