Catherine Vinson

Trailblazer
DISC Type : DI

VP of Property Management at Wrightwell

Greater Birmingham, Alabama Area, United States

Overview

Catherine is an executive leader in customer experience and operations with over 10 years of experience focusing on scalability and performance optimization. She holds a BA from the University of Alabama at Birmingham. Colleagues have described her as dependable, forward-thinking, diligent, and conscientious, highlighting her ability to lead organizational documentation and balance technical and business needs.

Outside of work, Catherine is a proponent of continuous learning and personal growth. She has taken improv classes, applying the lessons learned to business scenarios, and has recently begun studying the Korean language. This reflects her belief in stretching personal boundaries to achieve growth.

She once performed improv comedy in front of a small audience of eight, which she found more terrifying than performing for 3, 000 people.

Personality Overview

Friendly But Fast

Values Relationships

Assertive

A combination of speed and relationship gets the best response from them.  They are more likely to accept new and exciting technologies. They are not against taking risks and can make tough decisions when required.


Topics They Care About

Customer-Centric Operations
Her entire career focuses on optimizing customer experience, service delivery, and support systems, emphasizing empathy-driven client interactions.
Operational Scalability
She has a proven record of leading operations through rapid growth, including doubling a managed portfolio and absorbing a 100% increase in call volume with no extra staff.
Improv & Business
She actively posts about the lessons learned from improv comedy and how they apply to business, such as anticipation and "reading the room. "

Media Appearances

Catherine has no verified media appearances

Work History

9-2024
VP of Property Management at Wrightwell
12-2022 - 9-2024
IT Product Manager at VineBrook Homes LLC
4-2022 - 10-2022
Director of PM Support Services / Head of Client Services at Darwin Homes
1-2021 - 4-2022
Director of Customer Service at Sylvan Road Capital LLC
12-2018 - 1-2021
Vice President of Customer Success at International Code Council

Education

2004 - 2007
BA from University of Alabama at Birmingham

More Information

Social Presence :

Prographics :

Exp : 6 Location : Greater Birmingham, Alabama Area, United States Job Level : Senior Designation : VP of Property Management at Wrightwell
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Insights For Selling To Catherine

During A Call Or A Meeting

DO's

  • Give them control of the sales process
  • Ask them for a lunch or coffee once some rapport has been established
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Catherine is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Catherine

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Catherine move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Catherine take some risk or not?

  • If necessary, they will be ready to take risks.

You And Catherine

Personality Compatibility


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