Cerise Kibblewhite in

Cerise Kibblewhite

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Collections Team Manager at Thames Water
📍 Swindon, England, United Kingdom

Cerise Kibblewhite is a Collections Team Manager at Thames Water, where she has built her career through various roles. She progressed from back-office and disconnections roles to leading a team of agents who handle sensitive calls regarding missed payments, showcasing her expertise in debt collection and team leadership.

She has specific experience in a role dedicated to assisting the most vulnerable and elderly customers with their accounts, including applying discounts and special services.

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Experience
9 Years
Current Role
Collections Team Manager
Job Level
Middle
Location
Swindon, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Cerise cares about

Debt Collection
Manages a collections team and has experience liaising with debt collection agencies to handle late or missed customer payments.
Team Management
Leads a team of up to 10 agents, responsible for handling inbound customer calls regarding account payments and notices.
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Career

Work history

2022
Collections Team Manager
Thames Water
2019 - 2022
Extra care telephone agent
Thames Water
2018 - 2019
Back office agent
Thames Water
2017 - 2018
Disconnections back office
Thames Water
In the press

Media appearances

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Education

Cerise has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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