Cerise Kibblewhite

Energizer
DISC Type : I

Collections Team Manager at Thames Water

Swindon, England, United Kingdom

Overview

Cerise Kibblewhite is a Collections Team Manager at Thames Water, where she has built her career through various roles. She progressed from back-office and disconnections roles to leading a team of agents who handle sensitive calls regarding missed payments, showcasing her expertise in debt collection and team leadership.

She has specific experience in a role dedicated to assisting the most vulnerable and elderly customers with their accounts, including applying discounts and special services.

Personality Overview

Believer

Full Of Energy

Relationship Oriented

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Debt Collection
Manages a collections team and has experience liaising with debt collection agencies to handle late or missed customer payments.
Team Management
Leads a team of up to 10 agents, responsible for handling inbound customer calls regarding account payments and notices.
Vulnerable Customer Support
Previously worked as an extra care agent, focusing on assisting vulnerable and elderly customers with their accounts and applying for discounts.

Media Appearances

Cerise has no verified media appearances

Work History

2022
Collections Team Manager at Thames Water
2019 - 2022
Extra care telephone agent at Thames Water
2018 - 2019
Back office agent at Thames Water
2017 - 2018
Disconnections back office at Thames Water

Education

Cerise has no verified education history

More Information

Social Presence :

Prographics :

Exp : 9 Location : Swindon, England, United Kingdom Job Level : Middle Designation : Collections Team Manager at Thames Water
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Insights For Selling To Cerise

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Be friendly and entertaining in your conversation
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cerise is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Cerise

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Cerise move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Cerise take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Cerise

Personality Compatibility


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