Chandrashekar Kanakatte

Enthusiast
DISC Type : i

Senior Manager- SaaS support at Dover Corporation

Bengaluru, Karnataka, India

Overview

Chandrashekar is a technology leader with over 18 years of experience building and managing customer-centric global technical support and SaaS operations. His colleagues commend his business acumen and client relationship skills. He holds a Bachelor of Engineering from Malnad College of Engineering.

He was instrumental in the success of a newly developed IoT product, where he led the entire technical services support program.

Personality Overview

Optimistic

Story Driven

Amiable & Agreeable

They agree with others often, so exercise caution when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Global SaaS Support
His career focus has been on building and managing global technical support centers, with his current role centered on SaaS support.
Customer Experience
He has an outstanding record of delivering world-class customer experiences and working cross-functionally to ensure alignment on new features and support.
IoT Product Support
He successfully led the technical support strategy and team for a newly developed IoT product, which was critical to the program's success.

Media Appearances

Chandrashekar has no verified media appearances

Work History

12-2020
Senior Manager- SaaS support at Dover Corporation
7-2019 - 12-2020
Chief Technology Officer at Enterprices
7-2011 - 3-2019
Senior Manager at Symphony Services Corp. (India) Pvt. Ltd.
1-2009 - 7-2011
Manager COE at Avaya India Pvt Ltd
1-2007 - 11-2008
Technical Manager at NMS Communications

Education

1991 - 1995
B.E. from Malnad college of Engineering, Hassan

More Information

Social Presence :

Prographics :

Exp : 25 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Senior Manager- SaaS support at Dover Corporation
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Insights For Selling To Chandrashekar

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chandrashekar is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Chandrashekar

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Chandrashekar move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Chandrashekar take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Chandrashekar

Personality Compatibility


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